Teams | Collaboration | Customer Service | Project Management

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asana

Management by objectives (MBO): Definition and process

May 22, 2024 By Team Asana In Asana
Management by objectives (MBO) is a strategic approach to increasing company performance by aligning company and team objectives. In this article, we’ll explain how the MBO process works and some pros and cons of using the MBO model. The idiom “It takes a village” refers to the idea that success stems from collaboration. As a project manager, you experience this firsthand. You rely on your village—or your team—to complete projects.
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miro

5 process map templates to document, streamline, and optimize your processes

May 22, 2024 By Mandy Bray In Miro
Inefficient processes carry a big price tag for businesses. Formstack’s State of Digital Maturity report found that 51% of U.S. workers spend at least two hours a day on repetitive or inefficient tasks. That translates into an estimated $14,560 per employee per year that could be invested in growth. One of the best tools for streamlining efficiencies (and banishing inefficiencies) is a process map.
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Simpplr

Need an alternative to Workplace by Meta? Our #1 intranet platform has you covered.

May 22, 2024 By Andrea Rowland In Simpplr
Bummed about Meta’s recent announcement that it’s shuttering Workplace and recommending Workvivo as an alternative? Don’t be. While it might feel like the impending shutdown leaves you in a lurch, you don’t have to go from bad to worse. This is an opportunity to upgrade to a No. 1 intranet platform purposefully designed to enhance the employee experience.
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teramind

How To Optimize Your Contact Center for Peak Performance

May 22, 2024 By Taran Soodan In Teramind
Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.
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insightful

How to Keep Track of Employee Performance?

May 22, 2024 By Vanja Savic Petrovic In Insightful
Discover various methods for tracking employee performance together with their benefits and drawbacks. Get practical tips for tailoring performance assessments, balancing different metrics, and using productivity monitoring tools like Insightful to customize and enhance the evaluation process.
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Workstatus

Workstatus vs Timechamp: A Feature-based Comparison

May 22, 2024 By Workstatus In WorkStatus
Getting work done efficiently in a fast-paced environment is not easy. Multiple distractions at the workplace make it even more challenging for companies to improve employee productivity. This is where productivity management software can help. In this post, we will compare two popular options—Workstatus and Time Champ—to help you make the right choice. The comparison will be based on each tool’s features, user reviews, pricing, and other criteria.
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time doctor

Enhancing support agent productivity: The impact of UI/UX on customer support tools

May 22, 2024 By Time Doctor In Time Doctor
A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar ‘Benchmarking helpdesk software‘ on the impact that support workers’ productivity can have from the user interface (UI) and user experience (UX) of their tools. These are the principal points that they discussed during their talk.
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startingpoint

Best Software For Operations Management: Finding The Right Solution

May 21, 2024 By StartingPoint In StartingPoint
The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions. With a deep knowledge of process automation software, workflow automation solutions, project management software, and task management tools, I'm here to guide you toward the best solutions tailored to your needs.
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chanty

The Ultimate Guide to Effective Team Leadership

May 21, 2024 By Ammara Tariq In Chanty
Strong and authentic leadership qualities are valuable in every role and at any stage of employment. Even if you are not yet in a managerial role, you can explore ways to demonstrate your leadership skills inside your firm. Being a team leader is one method to exhibit leadership abilities early in your career.
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DeskTrack

Top 10 Remote Work Management Software For Your Organization in 2024

May 21, 2024 By DeskTrack In DeskTrack
In today’s modern working atmosphere and preference for distributed teams, the use of remote work management software ensures smooth workflow, streamlines operations, and boosts growth. In this blog, we will dive deep into optimizing the management of remote workers via dedicated software solutions. We will explore key features, benefits, and a lot more regarding the software applications for managing remote teams. This is the only guide you will ever need on remote work management.
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