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onedesk

Introducing: Odie OneDesk's AI Assistant

Mar 6, 2024 By Erin Richardson In OneDesk
The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.
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DeskTrack

How Time Tracking Can Make Outsourcing Successful

Mar 6, 2024 By DeskTrack In DeskTrack
In the current economy, every business is trying to reduce liability and operational costs. CEOs, CFOs, and CIOs’ top choice is to outsource as much as possible. However, outsourcing itself is not always successful due to many reasons. Today we are only focusing on how we make outsourcing successful and what process we can outsource. What are the tools to be used to make it successful? Get Free Demo.
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teamwork

What is a request for proposal (RFP)?

Mar 6, 2024 By Ben Brigden In Teamwork
As an agency leader, do you ever feel pulled in opposite directions? That’s a real possibility when it comes to requests for proposal (RFPs). An RFP solicits proposals for services, usually on projects with multiple facets, phases, or deliverables. Agencies can be on both the giving and receiving end of the RFP process. For example, a business might create an RFP for a comprehensive marketing campaign, including commercials.
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zendesk

Travel chatbots: Top examples that travelers and businesses love

Mar 6, 2024 By Shailendra Gupta In Zendesk
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
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zendesk

Four examples of world-class customer experience design

Mar 6, 2024 By Patrick Grieve In Zendesk
Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?
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zendesk

Small companies got faster at solving customer issues last year-here's how

Mar 6, 2024 By Maggie Mazzetti In Zendesk
When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.
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asana

9 steps to craft a successful go-to-market (GTM) strategy

Mar 6, 2024 By Caeleigh MacNeil In Asana
A go-to-market (GTM) strategy is a step-by-step plan for launching a new product or expanding into a new market. It helps you launch your product to the right audience, with the right messaging, at the right time. Learn how to craft a go-to-market strategy in nine steps and set your next product launch up for success.
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asana

8 steps to write an effective project status report

Mar 6, 2024 By Jenny Thai In Asana
Effective project status reports are the best way to keep your stakeholders aligned and in the loop during your project progress. These high-level updates proactively let your team know if a project is on track, at risk, or off track—so you can course correct if necessary to hit your deadlines every time. Learn how to create project status reports in a few easy steps, plus check out a template you can use right away.
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insightful

From Efficiency to Excellence: Enhancing BPO Service Quality with Insightful

Mar 6, 2024 By Dora Ordanić In Insightful
Explore how Insightful’s hours tracking software revolutionizes service quality in BPO operations. From bridging communication gaps to reducing employee turnover, discover actionable insights and best practices to enhance client satisfaction and streamline operations.
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