Teams | Collaboration | Customer Service | Project Management

Hourly. Project-based. Value-based. Hybrid. There are a ton of pricing models available for agencies, and while the options listed above do have advantages, they’re not without their risks. For growing agencies, the pricing model you choose could have a significant impact on your profitability. That’s why working with clients on a retainer is a smart choice. Monthly retainers give you steady, predictable revenue and make it easier to structure your team’s workload.

Efficient time tracking is crucial for project management and optimizing team productivity. Therefore, Asana, a powerful project management tool, offers a comprehensive solution with its timesheet feature. In this article, we will delve into the world of Asana timesheets, exploring their functionality and highlighting the benefits they bring to the table.

As our societal perception of remote work has gradually shifted from temporary to permanent, it’s time to take stock of the challenges of remote working and find ways to ensure that the future of remote work is sustainable. While remote working has many benefits, it also comes with a unique set of challenges that can impact productivity, communication, and overall well-being. According to the latest State of Remote Work report from Buffer, the top 6 struggles associated with working from home are.

In the realm of project management, a project charter serves as a crucial document that outlines the fundamental aspects of a project. Certainly, it provides a clear understanding of project objectives, scope, deliverables, stakeholders, and timelines. Asana, a leading project management tool, offers a wealth of features that can streamline the process of creating a project charter.

Have you ever seen employees covering for their co-workers by punching their time cards? Or maybe you’ve noticed inconsistencies in your payroll records, making you question your workforce’s honesty. If so, welcome to the world of “buddy punching,” where one employee punches in for another, causing payroll and HR issues for your business.

With changing consumer preferences and the new cutting-edge technology, the eCommerce landscape is constantly shaping itself. As we delve into 2023, many eCommerce trends have already changed how businesses operated and customers engaged with eCommerce platforms. From shopping personalization to voice commerce and drone delivery, the eCommerce industry is evolving amazingly.

Understand the importance of employee engagement in averting economic stagnation. Discover how poor management impacts employee wellbeing, relationships, and the economy. Learn effective strategies for improving engagement, the role of effective management, and how evidence-based practices can drive engagement and productivity. Discover how Insightful's office performance tracking programs can help you implement these strategies and contribute to global economic growth.

As remote work becomes the norm, businesses face new challenges in ensuring security and productivity. This guide takes you through the key issues, from cybersecurity and data privacy to employee monitoring and IT infrastructure management. Learn about the significance of Remote Desktop Protocol (RDP), the use of real-time screen monitoring, and the importance of balance between productivity, security, and privacy.

Boost your call center's performance with these 11 key managerial skills. Dive deep into the roles and responsibilities of a call center manager and explore how to identify these skills during the hiring process. Also, see how an employee monitoring tool like Insightful can make call center management more effective and efficient.

Looking to empower your call center agents and excel in customer service? This insightful guide provides a deep dive into call center training, offering eight strategic best practices for effective training. Learn how to align training with business goals, foster a culture of continuous learning, leverage technology, and more. Find out how Insightful, a leading workforce analytics platform, can help optimize your training programs for maximum efficiency.