Teams | Collaboration | Customer Service | Project Management

It can take up to nine months to develop fully functioning software. That’s an investment of almost an entire year — or more if the project is particularly complex. All successful software programs begin with an idea, but the process of transforming a simple idea into a functioning application is never easy. In fact, software engineering projects are arguably among the most complicated due to all the moving parts and the potential for things to go wrong. The good news?

Our workplaces and spaces have changed in the years following the pandemic, with workers more distributed than ever. In 2020 and 2021, the focus was on “getting back to normal,” followed by a push to overcome and adapt to a new normal. This transition will stay with us for years as organizations strive to create a cohesive and inclusive workplace.

After connecting with Miro learners in live trainings and reading feedback on our courses, we’ve learned a lot in the past year. From experimenting with hybrid work, to improving working sessions with colleagues, to trying to get everything done more efficiently, we’ve been inspired by your hunger to work smarter.

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalisation and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.

Expert advice on giving voice to the future you want, plus a template to keep track of it all.

When you’re tracking time worked with a clock in and clock out system, there’s always a concern about maintaining accurate records, especially when it comes to buddy punching and other forms of time theft. That is, someone clocking in for another co-worker or someone clocking in for their shift even when they’re not at the right office or location.

An effective B2B help desk is an excellent start to building a quality customer experience. For internal and client issues, help desks provide a streamlined way to submit support tickets, get assistance, and provide valuable information to the business. This is only the case, though, if it is done right. To ensure that it is effective, implement help desk best practices with proven results.

Banks that consistently optimise the customer experience grow 3.2x faster than competitors that don’t. And with over 50% of consumers reporting that they’d switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. Here are some trends and best practices to help guide your CX strategy – and drive customer relationships that last.

Since the dawn of man, connection, community, and communication have been essential for our survival and development as a species. Many things have changed over the last thousands of years, but the importance of connection has remained the same.

A larger part of an agent’s job is ensuring things work as they should. Thus, the most common help desk tickets usually relate to employees’ daily tasks. Of course, the definition of “common” varies depending on the organization. However, there are some issues transversal to any IT department. And we’re about to see how to solve them efficiently – and how InvGate Service Desk’s features can contribute to it!