Teams | Collaboration | Customer Service | Project Management

Our product is built through close teamwork and a strong focus on solving real challenges for our customers. One of the people driving this work is Rait Tuulas, our Head of Product for AI initiatives. Rait joined Scoro as a Product Manager in 2021 and now helps shape our product vision while teaching new skills to our AI-powered companion, ELI. In this Q&A, Rait shares what his days look like as Head of Product, how his role has grown, and what makes Scoro’s Product Engineering culture special.

A few months ago, our team hit a strange wall! Everyone was working hard, but we still could not see the kind of progress we expected. I can still remember how frequently we stretched the deadlines. Yet, our team was getting tired of meeting them. Then, we took an initiative to implement the productivity models to increase our team's productivity. Can you guess the outcome? Within months, we were able to reach our goals days before the deadlines.

I used to believe my career growth was defined by one thing - performance reviews. Every 6 months, I’d wait for someone else’s evaluation to tell me whether I was doing well or falling short. A single performance review meeting decided how I worked, I contributed, and so much more. By then, I knew that there definitely is a better progress measurement system! Truth to be told, my performance review came too late for me to act on it.

Your employees regularly talk about your company, for better or worse. Every social media post, every coffee chat with a friend, every LinkedIn comment shapes how the world sees your brand. The question isn’t whether your people have influence — it’s whether you’re helping them use it intentionally.

AI promises a radical leap in productivity. There is evidence that, on an individual level, this promise is being delivered. Employees are completing tasks in minutes that took hours just three years ago. This has fueled massive economic optimism, projecting labor cost savings of up to 25% and potentially affecting almost 10% of current GDP over time. However, this stunning individual acceleration has yet to show up in the bottom line.

The old phone system, likely residing deep in the telecom closet or server room, has served you well, but faced with modern business demands, it is clearly reaching its limits. This is especially true now that remote work and flexible team structures are the standard, making it impossible for legacy systems to keep up with the need for scalability and cross-location communication. If this scenario sounds familiar, migrating your PBX system is likely inevitable.

Trying to track employee hours using Excel spreadsheets, paper timesheets, or biometric scanners is often a waste of time and exposes your company to various data security and privacy issues. So how can you keep track of employee time securely and efficiently? In this article, we’ll highlight the top tools for tracking employee hours—so you can find the ideal platform to do everything from monitoring your team’s work to automating timesheets and payroll processing.

Business owners and leaders have a lot on their hands. When running a business, you don’t even have the time to blink sometimes, let alone check timesheets and KPIs. Thus, they need the right KPI tracking software to monitor progress, spot and fix leaks, and complete targets.

Zulip organized team chat has now been an open-source project for 10 years! It’s incredible how wonderful a group of people this project has brought together — thoughtful, committed to excellence, and excited to teach and to learn. So, THANK YOU to everyone who has contributed to Zulip over the last decade: Most important of all, my wife Alya Abbott has been instrumental to Zulip becoming what it is today.