These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

A windowless conference room with a dozen people elbow to elbow isn’t the best environment for innovation to thrive. Yet, that’s often where we expect productive work to take place. Many of the best thinkers work most efficiently in deep focus mode, but our modern work culture doesn’t protect that time and space.

Employee retention is a complex issue. There are a multitude of factors at play, and those factors are changing as work is changing. The current employee retention statistics show that HR and managers must rethink retention strategies. Classic approaches aren’t working, but employees respond well to personalized and empathetic leadership. We’ve identified key themes in employee retention statistics that highlight the challenges and help managers make targeted decisions.

Are you ready to make your office happy and productive? Employee engagement surveys can provide statistics and encourage engagement. Use survey data to attract, retain, and inspire top people. Discover how to engage employees and lead your company to exceptional success.

The COVID-19 pandemic forced a gigantic remote work experiment across global industries. As finance firms transition to post-pandemic operations, most are adopting a “hybrid” model combining on-site and remote workers. The hybrid approach aspires to “get the best of both worlds”. Employees gain location flexibility while firms retain physical offices and in-person collaboration.

The cloud storage revolution is here, transforming how businesses operate and market their products. For business, cloud storage isn't just about storing data—it's a game-changer. It’s driving cost savings, boosting collaboration, and enhancing data security. For marketing, it's creating opportunities for data-driven strategies and personalized customer experiences. This article breaks down what cloud storage is and its key features.

Are you looking for the best employee productivity tracking software in 2024? You are at the right place. In today’s fast-paced, data-driven, and modern working environment, it is essential to know how productive your employees are. That’s where the role of using such software is crucial. Especially, since there is a fine line between what your team does and what it’s expected to do. You need accurate values, for which software for productivity tracking works like a measuring scale.

Capacity planning means ensuring that there is enough time, people, and specific roles to execute projects successfully. It’s a high-level process that proactively evaluates these factors over weeks or months. It influences the type and volume of work your team takes on. And it shapes hiring decisions, too. For example, deciding whether you have enough developers with experience coding in C++ to execute a potential four-month project successfully.