Over the past decade, we‘ve seen big increases in both the amount of data being collected and the amount of product and project managers analyzing this data by project charts and reporting dashboards. The typical project in todays day and age is more complicated, larger in size and generally has more moving pieces than ever before – which means understanding the core data points are incredibly important to provide successful outcomes.

Pandemic or not, insurance companies aim to securely and efficiently provide financial assurance to the population. To further support this goal, the insurance market has adopted hybrid workplace setup but is now facing challenges in selecting a digital solution that ensures high-level security, increases efficiency, and facilitates governance practices.

Most contact centers leverage a cloud solution to provide better customer support, boost agent productivity, and optimize workflows. A cloud contact center empowers agents with cutting-edge software solutions and automation. They have a virtual setup where a third party manages the data centers. In this article, we’ll explore what a cloud contact center is and why they’re better than traditional contact centers.

Customer support agents may have to handle an overwhelming number of tickets every day, which can lead to productivity issues, employee dissatisfaction, and burnout. Fortunately, you can help the situation by introducing tools like an automatic call distribution system. An automatic call distribution system (ACD) connects incoming calls to suitable agents in the least time possible. This telephone system may also offer features like call queuing and voicemail for boosting agent efficiency.

A great digital customer experience ensures that your customers feel valued and understood, irrespective of which platform or channel they reach out on, along their customer journey. Each customer interaction needs to be smooth, convenient, and hassle-free. Needless to say, a customer-centric strategy is imperative for both physical and digital customer experiences.

Learn how to make quick and good decisions by knowing the concept of decision fatigue!

Presenting to your remote team is key to collaborating when you can’t be in the same room. But while we have plenty of software solutions at our fingertips, there’s more to effective engagement than just having the right tools. With many of us now working from home or moving to a hybrid workstyle, it’s never been more important to prioritize good communication and collaboration.

Most of you reading this have probably used ClickUp, Asana and Nifty but are unsure how each stacks up against the other in the project management space which is why I decided to put together a post comparing ClickUp vs Asana vs Nifty. Finding the right workflow solution for your team can feel a lot like Goldilocks searching for the just right bed or porridge.

In a modern workplace built on digital technology, software changes are a regular occurrence. Investing in new marketing agency management software like Scoro can enhance your agency’s overall efficiency, providing a string of benefits for you and the team. How it gets introduced to the team can help you hit the ground running and easily improve the day-to-day operations in your department.

Even today, customers prefer speaking to a live agent over talking to chatbots. These calls can make or break brands because of how integral they’re to the overall customer experience. That’s why support agents must be equipped with the right tools, like computer telephony integration, to handle customer calls efficiently. Computer telephony integration is any technology that allows interaction between a computer and a telephone.