IT professionals have long envisioned the concept of a single view into one's company. This would: Fortunately, this concept is available today for forward-thinking organizations that invest in a Unified Service Management Platform like Vivantio. Here's 8 Reasons Why You Should Elevate Your Customer Experience Ecosystem and create a future-ready firm with a level of connectivity that gives service and sales teams a holistic view across their enterprise.

Organizations need to increase productivity in order to stay competitive and here are 16 ways that will increase workplace productivity.

Project management software for real estate can help to centralize your workflow and keep all stakeholders on the same page. Real estate managers should be leveraging solutions that can support workflow management and operations. With the power of workflow automation, it has never been easier to streamline key processes as you embark on construction projects. We all know that the complexities of construction projects can often be overwhelming.

With ever-changing customer needs and the advent of new technologies, companies are required to provide the best customer service possible. And the quickest way to do that is by using the right customer experience tools. These tools offer features that can help increase your customer engagement — which, in turn, boosts your sales. In fact, it can help you meet your business objectives and exceed customer expectations.

Voice authentication is an identity authentication technology that verifies a user based on their unique biometric characteristics. It’s secure, fast, and can be applied across several fields like mobile applications, IoT devices, and call centers. Moreover, the advancement in neural networks over the past few years has enabled the development of faster and more accurate voice authentication systems.

Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them take their stance, tighten the grip on their bow, and shoot swiftly and accurately by ‘instinct’. But their perfect shot is attributed to consistent practice and extreme focus that builds muscle memory to make their execution so natural and seamless. Persistent and focused efforts by brands to decode shifting customer expectations help in landing the perfect shot at customer delight.

A digital filing system, as the name suggests, is a way to use technology to convert some of the more traditional filing systems you're dealing with — ranging from regular filing cabinets to those stacks of folders that litter your office — into a digital format. Not only does this make it easier to search for the information you need when you need it the most, but it also makes the process of storing those documents for the long-term effortless as well.

Discover how employee tracking software enables enterprise executives to become effective people leaders.

Covid-19 brought a sea change to how we work, and there is no going back to business as usual. The organisations that will thrive are the ones that can combine the best of their previous practices with the new methods developed while people worked from home. IT leaders are key to creating this hybrid workplace.