Companies constantly have to find ways to streamline their business processes to keep up with changing market demands. One way to do this is by implementing smart Workforce Optimization (WFO) strategies. These strategies help improve employee efficiency by analyzing existing data for quality management and performance management. For a call center or contact center, this results in better customer service, satisfaction, and loyalty.

Some level of growth is the goal for all business owners. Learn ten useful strategies for how to build a company designed to scale from the get-go.

Call us pixel pushers, word warriors, or your neighborhood advertising gurus. In any case, ThomasARTS knows a little something about creativity—and hustling on a deadline. We’re located in offices across the U.S., but you can find us at the intersection of art and science, juggling timeline shifts or marketing fire drills and chasing our next big idea.

If you’ve heard the term “unique selling proposition” or “unique selling point” thrown around lately but aren’t quite sure what it means, we’ve got you covered. In this guide, we’ll provide a clear unique selling proposition definition and answer some of the most common questions people have about USPs. We’ll also show you 10 unique selling proposition examples to jumpstart the tricky process of crafting the perfect one to increase sales.

Here is a summary of Getting Real: The smarter, faster, easier way to build a successful web application, a book that is written by Basecamp, a SaaS company that provides a remote project management tool.

Techopian, a digital tech magazine, recently caught up with Fred Krieger, founder, and CEO of Scoro, to discuss what the future of the office will look like and how technology can fill in the gaps that remote working (WFH) leaves in the social fabric of companies. In this interview, Fred shares his views on the future of work and talks about the weapons of mass distractions as well as the role of a chief time officer (CTO) in fighting these distractions. Listen to the full podcast.

Service agents or sales reps are the driving force behind a call center’s success. Unfortunately, the call center industry is known to face a higher employee turnover than most other industries. A high call center turnover rate is when agents leave the company faster than normal, creating a talent shortage. It’s difficult to deliver high-quality customer service or drive more sales when operating with fewer agents.

Being a call center agent isn’t an easy job. They have to deal with customers day in and day out — often unhappy, angry, or dissatisfied ones. Additionally, the pressure of meeting targets is bound to stress them out. So how do you ensure call center motivation? Don’t worry. In this article, we’ll give you 12 no-nonsense call center motivation tips to help you boost employee engagement, leading to increased overall profitability.

So, you’ve just noticed a spike in your data. Maybe your trendline looks something like this? Or if you’ve caught it early, it might even look something like this: Now, obviously, I have no way of knowing if your y-axis represents something really good (like new customers) or something really bad (like system errors). And depending on which it is, you may be feeling a strong urge to pop the champagne or hit the panic button.