Whether you own a startup or a large company, setting up an offshore company can help your business grow and reach new markets. Offshoring primarily focuses on saving money by moving operations to a cheaper location abroad. This lets you reinvest the saved money into growing your business. But which is the best country to set up an offshore company? In this article, we’ll answer that question. We’ll highlight the top eight countries you can offshore to.

If you want to learn how to fill out a timesheet, you’re in the right place. Whether you’re a business owner looking for a simple way to record your team’s hours or a contractor who needs to track your billable hours for invoicing purposes, timesheets are a valuable solution. Unfortunately, there is a lot of room for error with traditional timesheets. You need to know how to fill them out correctly to save time, streamline processes, and improve payroll accuracy.

Today’s senior leaders have a visibility problem. Within your organization, you likely oversee many projects across many teams, balancing details and budgets competing for your attention. If you pause for a moment, do you know exactly the state of your organization’s work at any given time?

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

With so many brands and competitors out there, customers have an extremely high expectation for your customer service and care. Having a great customer experience (CX) team helps with client satisfaction, retention, and referral. All three of these are at the bottom of the marketing funnel and are key to growing your business. To truly understand your customers’ expectations, you must diligently study your CX and pain points.

Customers want to feel seen and understood by the brands they love and buy. According to the Zendesk Customer Experience Trends Report, 76 percent of customers expect personalization during their online experiences, including recommendations based on their previous purchases. One way businesses can provide personalized experiences? Create comprehensive customer profiles.

Here are the newest integrations from Zendesk to help your agents provide great experiences.

Welcome to the first edition of Open Source Matters: our regular publication about the latest happenings in open source! Let’s dive into the news.

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.