Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager. After years of helping customers find answers to their queries and honing your service skills, you’re ready to take on more responsibility.
Team - Together Everyone can Achieve More, whoever quoted it certainly implied about the whole team working together with a team spirit, but with the new age modern world along with team spirit inevitably best collaboration software tools must be aligned to achieve more. With the ongoing unfortunate pandemic period, from giant companies to micro-companies, had to adapt to new or multiple collaboration software tools to continue their workflow from the remote workplace without causing any trouble.
Driving collaboration and instant communication through tools and technology seems unnatural and counter-intuitive. However, the onset of COVID-19 has brought previously unimaginable work scenarios to life - Enterprises with a technology-averse mindset were forced to learn and adapt to collaboration tools overnight. Work-From-Home (WFH), a once dreaded concept, became the savior for multiple businesses - big and small.
If you’re a business owner looking to grow your company, then offshoring could be the right choice for you. It’s one of the best cost saving strategies that organizations use to expand their business operations. But cost savings is just one of the many benefits of offshoring. In this article, we’ll highlight the six key benefits of offshoring. We’ll then explore what offshoring is and how it differs from outsourcing.
Customers deserve your attention. If you start neglecting your customers, then they’ll disperse to your competitors. On the other hand, if you send too many emails, then people will unsubscribe from your emailing list. How do you strike the right balance? It will be different for B2C businesses than for B2B. Here are 7 types of follow-up emails that help improve customer loyalty in either case.
As your business evolves and expands, so do your customer service needs. As your customer base grows, you may be required to support different languages or time zones. The prospect of doing this can be daunting. Moving to a new country requires understanding new labor laws, and establishing a new office presence takes time and is expensive. A common solution is to outsource customer service through a partner.
How much do you know about your customers? Who are they? What makes them leave and what makes them loyal? What are their biggest pain points? That means you can’t afford to guess at what makes your customers happy. You have to create experiences that take their preferences into account from the start. The way to understand who your customers are and what they want is customer intelligence.
Gone are the days when companies did everything on their own. Powered by globalization and technological advancement, offshoring business operations has become increasingly popular among several companies. They move their business activities to a foreign country to benefit from cost savings and highly-skilled workforces. But is offshoring right for your business?
As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attention, a bigger challenge is to keep them coming back to the store for more. Needless to state, increasing customer retention by a mere 5% can increase the profits from 25%-95%. The secret ingredient to successfully building a solid customer base is to offer exceptional customer service. eCommerce customer service begins from the moment your customer places an order.
