Since the advent of technology, the business world has taken on a faster pace. Project management software, automated programs, and other gifts from the digital realm have made it possible to get a lot more done than we were once used to. However, with so many options at our disposal, it sometimes becomes a question of which one is the best pick. The debate between Kanban and Scrum methodologies is one that has plagued those efficiency junkies for as long as anyone can remember.

With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It might take a little extra planning to ensure your remaining support team can manage customer issues without any hassle. Thankfully, Freshdesk can help! Here are three features that we think you’ll find particularly helpful during the holidays.

Try these exercises with your team and experience first-hand what a difference shared mental models can make.

If you’re working hard to get the best out of your project and still left wondering why it’s not performing as well as it should, then it’s probably time to evaluate your current approach and identify how you can streamline the process to your advantage.

OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and vice-versa. They are both work items and have the same functionality. However, there is a best practice for using them in OneDesk.

Many believe they can handle several projects, but not all can effectively manage multiple projects and steer them towards productivity. It requires professionalism; else, instead of projects to run smoothly, you might end up in a major and nasty flop. Managing multiple projects at the same moment is no easy task. Here’s how managers can do that without losing productivity. These tried and tested strategies for the task, resource, and schedule management will help you stay on track.

It may have taken some by surprise when Atlassian announced that it would be sunsetting its on-premise version of its JIRA Software by ceasing server product sales in February of 2021 and ending server support in February of 2024. But those with an eye towards innovation saw a movement towards the cloud coming for quite some time now, and Atlassian is prepared to shed those who aren’t prepared to follow.

It does not matter if you are a tech-savvy young individual who cares about his privacy or a professional with a business that holds secrets of values, secure messaging has already become a no-brainer for everyone. We all are using Facebook Messenger, WhatsApp, Skype, Google Hangouts, and even Instagram. But are they all SSL encrypted ? Businesses in today’s world are facing unprecedented risks.

In this article, you’ll learn everything you need to know about customer onboarding. We’ll talk about: By the end of the article, you’ll be ready to start your customer onboarding process and ensure it stays as effective as possible. Let’s get started.

Every organization is unique. A customer service solution that works for one company may not work for another. Integrations help widen the scope of use cases that a customer service solution can handle, in addition to existing features. And Freshdesk has a Marketplace full of integration solutions to satisfy every customer need. Now let’s get a little more specific and ask a related question – what if your organization uses software that utilizes Microsoft SQL Server?