Zendesk is a customer service software company with support and sales products designed to improve customer relationships. Their platform gives customer service agents the tools they need to rapidly and efficiently serve on the front-line of their brand’s customer experience.

2020 was a year of unprecedented challenge for the whole world — when what we thought of as normal did not exist anymore. Everyone had to adjust to new ways of working and a business community that was suddenly closing its doors after a long period of increasing global movement. In M-Files, we face the same challenge of suddenly moving to home offices across the globe. For us, it was quite straightforward though, as M-Files is designed to enable remote work from anywhere.

The first few weeks of COVID-19 lockdowns were chaotic for organizations in every industry. As financial institutions adapted and responded to the COVID-19 outbreak, many security leaders turned to FS-ISAC’s Connect app, the real-time chat feature powered by Mattermost, to connect with other teams and collaborate on response plans.

How many projects do you have on your plate right now? We live in a world where, at any given moment, we could be working on five things at once: team projects, matrixed projects, individual projects, and more. When you’re trying to keep all of the balls in the air, what’s a straightforward simple thing that can minimize stress and have a positive impact? Centralized communication.

“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.

If you have ever worked with Shopify, you know it collects data on dozens of ecommerce metrics at any given time. You can track the number of sales, order values, sales by location, and more. The sheer number of key performance indicators (KPIs) and ways to display them can be overwhelming. How do sellers keep their most important metrics from getting lost in the day-to-day shuffle? By building a Shopify dashboard.

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster

A regular board performance evaluation helps the board improve and execute better governance. Periodic performance evaluations are necessary to pinpoint pain areas that should be looked into to increase the board’s effectiveness and an organization’s compliance purposes. Here is a list of things to consider when designing an effective board performance evaluation.

In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.

‍Throughout the workweek or during the process of any project, even the best small teams can hit obstacles. Issues with miscommunications, unproductive meetings, too many emails, and not knowing what the other members of the team are doing can all work together to stall your team's productivity and efficiency. The term Team Efficiency refers to a team achieving maximum productivity with minimal wasted effort or expenses.