Oftentimes, it starts like a dream—fleeting, chaotic, unsolicited, and without structure. The idea is a strange thing, isn’t it? The way it begins and evolves is like life itself—literally out of nowhere, and then, in a hard act to follow, it branches out and sprouts arms and legs, and lands firmly upon the ground of reason to sustain itself through the years.

Given how ransomware attacks continue to hit the headlines, many businesses and cybersecurity experts are placing bets on air-gapped networks. Advanced technology that offers tough defense against cyberattacks is the need-of-the-hour since data theft is becoming one of the major business issues. Once an intruder finds a way into your organization's sensitive data, your businesses can weeks or even months to recover because all networked data is infected and encrypted, making it useless.

Managers should always focus on what really matters – getting work done. But as we’re all expected to get more done in less time, doing everything manually doesn’t cut it anymore. Thus, in an effort to improve daily operations and boost efficiency, businesses have quickly realized the benefits of a dedicated workflow management software. What is workflow management software?

Wondering if there’s a correlation between employee engagement and productivity? Most companies focus on boosting employee engagement, and for a good reason. It’s a factor that is responsible for increasing profits, skyrocketing productivity, upgrading customer experiences, decreasing employee turnover, and a whole lot more. In this article, we’ll explain the correlation between employee engagement and productivity.

Modern leaders share how their companies successfully pivoted during Covid-19, and their views on agility as a fundamental business advantage.

While it’s absolutely true that no two digital transformations are created equally, maybe the most important factor for digital transformation at scale is that it begins and ends as true company-wide efforts. Without a clear understanding of the importance of the project — along with buy-in from any and all key stakeholders along the way — your efforts will be doomed to failure before they’ve even had a chance to really get going.

Customer segmentation involves classifying customer data by specific traits to learn more about the groups that make up your customer base. The more you understand them, the better you can serve them. There are countless ways to segment customers - by age, location, occupation, account type, company size, and more. Unless you’re prepared to keep a few thousand Post-it notes on hand at all times, you’ll need a sophisticated software solution for capturing and analyzing all that data.

Want to unlock the secrets of successful virtual office management? Perhaps you’ve heard about the benefits of a virtual office but don’t know where to begin. Or maybe you’ve had to turn to virtual work due to the COVID-19 pandemic. Either way, we have some tips that could help you set up a virtual office in no time. In this article, we’ll cover what a virtual office space is, and how a virtual office can benefit your company.

Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills

The remote working trend largely started at the beginning of the year and looks like it is here to stay. The shift mandated by the government looked a little difficult, but technology eased the transition effortlessly. From business management to HR management, businesses can be managed with different tools catering to each department. Here is a list of six tools for you to rely on to run your business smoothly.