Let’s track the timeline of responses over the last twenty years… IDC reports that workers who manage, create, or edit documents for a company were spending up to 2.5 hours per day searching for what they needed.
When Mattermost first started, it didn’t make sense for us to have an office; it was just myself and one other person. They were writing code the whole time, and I was on the phone the whole time, and being in the office we ended up interrupting each other. So eventually we started working from our homes and only got together when we needed to catch up.
“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…” So begins the classic novel, A Tale of Two Cities, by Charles Dickens. It refers to the premise of the story: A time of despair and suffering on one hand, and joy and hope on the other.
You may think that “Mayochup” is a great topping for fries, an abominable Frankenstein’s condiment, or just a hilarious example of ’90s satire predicting the future. Regardless of your personal preference, though, there’s no denying that it represents a huge social listening triumph for Kraft Heinz. The polarizing combination of ketchup and mayonnaise was originally sold only in the Middle East.
A CRM is a CRM is a CRM…right? Wrong. With due apologies to Gertrude Stein and William Shakespeare, a Customer Relationship Management software bought from just about any vendor wouldn’t “smell as sweet.” At our just-concluded Refresh 2020 virtual global conference, we took great pains and absolute delight to explain why not.
Curious about time management styles? It’s no secret that everyone is interested in managing their time better. And while there are general tips and techniques to help you manage your time better, like organizing your workplace, they aren’t enough to help you be more productive. You have to figure out the time management style and productivity technique that works best for you.
In this article, we’ll show you the best customer service tools you can use to improve your service. We’ll discuss the following: …and more! By the end of the article, you’ll know exactly which tools are the best for each step of your customer service process. Let’s get started.
In a sense, IT project management is simple to understand. As the more intuitive folk out there may already have deduced, it means the use of project management to help accomplish IT goals. But don’t put down your pipe just yet, Sherlock. IT project management requires a special approach, as the IT context brings with it a unique set of requirements. In this guide, we’ll take you through the details that set IT project management apart as a specialist practice.
