Customer support reps have to be knowledgeable about the products and/or services their company sells so that they can accurately answer customer questions. They also need to be aware of company policy so that they always interact with customers in brand-approved ways. But teaching new team members these things when they work outside a central office can be difficult. To do so, you need a stellar onboarding plan.
Your customers need you now more than ever. And the sooner you are able to engage with them the better as brand loyalty is built around quality customer service. Besides, good customer service can also prove to be a good marketing tool — news about good service travels far and wide and can bring in additional sales through repeat and new customers.
Effective resource management can be the difference between sizable and non-existent profit margins. And one of the best ways to optimize your organization’s performance on this front is through resource management software. But with so many different solutions out there, it can get overwhelming quickly. This comprehensive list of resource management software will provide valuable insight into what might work for your company.
Want to find the best Yaware alternatives? At first, Yaware TimeTracker seems like a capable employee monitoring solution. However, on closer inspection, you’ll notice it has a lot of limitations. For starters, this tool from Yaware.com doesn’t allow teams to track time manually. Nor does it prevent your employees from browsing social media at work. Additionally, it can calculate your employee’s salaries, but it doesn’t have the features to manage your payroll.
Think of a set of data visualizations like the dashboard in your car. When you look at them, it should be easy-to-absorb information at a glance—your speed, fuel amount, and so on. Likewise, data visualization techniques help your teammates and managers grasp the significance of the metrics in seconds. Speed isn’t the only advantage of data visualizations. A report found that people were, on average, 89% better at problem-solving when they looked at data represented visually.
Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.
We’ve all been on two types of projects: ones that ran smoothly, and ones that crumbled to pieces. While there are lots of contributing factors in each case, I’ll go out on a limb and say that project ownership (or lack thereof) is what makes the biggest difference.
In July, the Organization for Economic Co-Operation and Development (OECD) published a policy brief with some tremendous evidence-based information on potential productivity gains from teleworking in the post-COVID-19 era. First, four key themes from the piece — supported by data and evidence — are: We wanted to take a moment to give you an abbreviated synopsis of some of the more interesting, actionable findings.
Messaging has the highest customer satisfaction score of any support channel, with a CSAT of 98 percent. It makes sense: messaging is fast, personal, secure, and asynchronous—in other words; customers can pick the conversation up at their own convenience, without losing the conversation history. But providing the seamless conversational interactions customers expect requires more than simply offering messaging channels. It starts with choosing the right messaging partner.
When managing a global virtual project, your virtual team is going to face unique challenges that interoffice counterparts do not have to deal with. In this article, we are going to discuss 10 challenges of managing a global virtual project and offer some solutions on how to solve them. Let’s dig in.
