Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

These customer experience KPIs can help you quantify success and ensure you’re meeting customer expectations.

Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.

With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how transformational AI can be. This is especially true for CX leaders.