The Covid 19 pandemic has put a spotlight on mental health. However, the fear of stigma deters employees from discussing their mental health problems at work. That’s why it’s all the more important for employers to promote mental health in the workplace. Promoting good mental health in the company can help create a holistic environment that increases everyone’s productivity and keeps them engaged in their work.
Want to know how to monitor employee internet usage? If you’re managing a remote workforce or any employee with access to the web, you may be concerned about how they’re using the internet. Are they spending time on work or are they wasting time watching cat videos? To help you determine this, here’s a comprehensive guide on how to monitor employee internet usage. (Click on the links to jump to a specific section) Let’s get started.
According to Miles Davis, “Time isn’t the main thing. It’s the only thing.” And I cannot agree more. This statement holds true for everyone, but it holds the utmost importance for business owners. With a finite number of hours available every day, proper management of time is what differentiates successful business owners from others.
The idea of “Work-Life Integration” is trending. You may have seen leaders discussing it on LinkedIn or read think pieces about it in major business news publications. The concept assumes that the binary pursuit of work-life balance has become outdated and inefficient in an increasingly connected world. But what is work-life integration anyway? And do the benefits really outweigh the drawbacks?
If you are not sure that your team is able to give an unbeatable experience to your customers, then you probably need to think about high-quality training for your customer service team. The six customer service training software we will be discussing in this post could be a great place to begin. Although advances in chatbots and live chat technology have greatly helped companies improve their customer service game, there is still a need for more!
Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource to them, how much they cost, how to manage and more. Or are you thinking of becoming a virtual assistant yourself? We’ve got that covered too!
Timekeeping has become a critical business process for many companies today. Maintaining detailed employee timesheets offer tremendous benefits ranging across industries and business functions. However, employers often face confusion and uncertainty when it comes to using timesheets for exempt employees. According to the US Department of Labor, these are salaried professionals who aren’t eligible for minimum wage or overtime pay.
Employee productivity is crucial to provide quality services and grow your business. However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss of billions of dollars for businesses across the globe. Fortunately, there are several methods you can use to prevent, or at least reduce, employee burnout in the workplace. In this article, we’ll talk about employee burnout and explore its seven major causes.
Workplace wellness trends aren’t what they used to be a year ago. With the Covid-19 pandemic, most businesses have shifted their focus to working from home over the last year. As a result, workplace trends like fitness centers and healthy meals at work have now lost their appeal. However, that doesn’t mean companies have stopped focusing on employee wellbeing.
Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes. But how do you measure if these business processes are hitting your targets? Using the right call center KPIs! Call center KPIs are measurable values that show how effectively a call center is able to meet its business goals and targets.
