While the COVID-19 pandemic has changed workplace dynamics globally, many businesses are now opening back up. If you want to get your employees back to doing their full duties or working from an office, you may face a few challenges. Some employees may look forward to the change, while others may be nervous or unwilling to cooperate. A phased return to work may be the solution to this human resources dilemma.
Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.
With COVID-19 restrictions slowly easing in several parts of the world, many businesses are preparing to welcome employees back into the office. However, you first need to ensure your workplace is well-equipped to tackle the several challenges brought by the pandemic. And for that, you need a back to work checklist. Creating and implementing a well-thought-out checklist will ensure you’ve considered every challenge and prepared for any possibility.
The future of work is here, and many businesses are now adopting new ways of working. Why? We have moved on from the industrial age to the age of technology. The new generation of employees prefers a digital workplace that uses advanced technology and allows them a certain degree of autonomy. Additionally, the Covid 19 pandemic has made it even more critical for companies to adopt new working systems that help them survive and grow in an ever-changing business environment.
Digital dexterity refers to the practice of adapting to emerging technologies and new digital solutions. It helps organizations improve their business strategy, meet their growing customer demands, and boost workforce productivity. Naturally, it’s fundamental to the process of continued success, helping organizations survive and thrive in an ever-changing technological landscape.
Customer sentiment is quickly becoming one of the most important metrics for any contact center to track. It helps contact centers better understand the opinions and emotions of their customers so that they can improve their processes and provide a better customer experience. It can also help uncover major issues outside of the contact center so that they can be fixed, taking pressure off of the contact center and its agents.
Time Doctor customers have access to more than 5 different analytic reports that provide companies with workday insights and analytics spanning many different areas of their business operations. Our reports were designed to provide our customers with actionable insights in an easy and digestible way so that they can quickly make improvements. One of our most popular reports is the Web & App Usage report.
Every employee working remotely for half the year can save at least $11,000 per year, according to a study conducted by Global Workplace Analytics. That emptying figure could be one of the reasons why some businesses have shifted to a remote mode of working. But here’s a sad truth: Remote teams are hard to get right!
Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.
Outsourcing to China is a strategy that has led several businesses to success. However, it can also lead to financial losses if done with insufficient information and poor planning. But, don’t worry! We’ll guide you through it. In this article, we’ll discuss the 9 key benefits and 4 major challenges of outsourcing to China. We’ll also go over a few steps you can take to outsource to China successfully.
