Teams | Collaboration | Customer Service | Project Management

Maintaining a high level of customer experience is essential for any business. Customers are the lifeblood of any company, and if they are not happy, they will not hesitate to take their business elsewhere. This article will discuss how to improve customer experience in your business and who is responsible for ensuring customers have a positive experience. We will also talk about some common problems that can occur during the customer journey and how to solve them. Stay tuned!

One of the main roles of a customer support team is to identify customer needs and find solutions to customer problems. Dissatisfied customers will bring their issues to your attention by sharing negative feedback via social media, chat, email, while other unhappy customers won’t even report their issues but simply switch to one of your competitors.

An offshore team – one that works for you but in another country – can give businesses access to skilled talent at an affordable cost and reduce their operating costs. But offshore recruitment can be challenging without a thorough understanding of the local employment market. In this article, we’ll discuss what offshore recruitment means and the benefits of having an offshore team.

This month, we’re proud to present a set of new tools that will bring teams more flexibility, access, and speed. Ready to dive in? Let’s go.

Remote working, or hybrid working for that matter, comes with so many obvious benefits, but there are also some issues that working from home inevitably brings. Self-motivation and productivity drops are some of the key struggles faced by not only those working remote or hybrid but also workers back in the office. Read on for 10 productivity hacks that will help you get the most out of your work time, no matter where you are.

Remote employee monitoring tools enable employers to better manage and connect with remote teams. But that’s not all they do, these digital tools have features that empower employers and their employees. This boost to employer brand and company culture can offer enterprises a competitive advantage.

Every organization today has its own PTO policy that keeps the organization’s workflow smoothly. Investing in paid time off (PTO) tracking software can be a long-term employee benefit and a competitive advantage for a company, which is why many companies provide varying time-off programs to their employees. As a result, the PTO tracking software appears to be very popular with employees.

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer in several categories in the 2022 Spring Report from G2. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

Your corporate culture says a lot about how work gets done. See how yours fits into these four distinct categories.

No company is immune to accidents, but certain companies, by virtue of their safety standards and procedures, are more likely than others to suffer them. By taking the right precautions, you can create a safer workplace and reduce the risk of injuries. Here are the 11 most important steps to take.