Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

The global pandemic caused by covid-19 has highlighted several weaknesses that most companies had been avoiding for some time. From a management point of view, this scenario brought two lessons that are key for companies from now on: the first one is that the future is remote and the second one is that the secret of efficient team management is organized team collaboration.

“My job here at Atlassian is to commit crimes and then write very, very detailed confession letters – metaphorically speaking.” Meet Alex: an engineer on our security intelligence team with a wry wit and a penchant for pop-color hair. Less metaphorically speaking, the team’s job (our red team, in particular) is to hack Atlassian’s systems exactly as real attackers would.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to help keep things spooky this October.

In 2020, agility is making a comeback. After running its course as a business buzzword, it has become an operational necessity for companies in every sector due to the novel coronavirus pandemic’s repercussions. Most prominently, this reality manifests in our workplace arrangements, as companies grapple with the efficacy and necessity of returning to work during a pandemic.

Many companies are very skeptical about remote work – most do not understand how to control employees at a distance and at the same time maintain a productive working rhythm. In 2009, IBM devised a policy to allow 40 percent of its employees worldwide to work remotely. But in 2017, as the company’s revenue start slumping, the management pulled back its decades-old remote work policy. IBM said that the marginalized feel makes remote employees less loyal.

A document management process automation enables organizing, securing, capturing, digitizing, tagging, approving, and completing tasks with your business files. For instance, Workativ’s document management process automation on Slack or Microsoft Teams app make it possible to access files, collaborate, track, and securely send sensitive content and information from anywhere there is an internet connection.

Although HR processes are embracing technology more than ever before, they still face rampant operational issues when working at scale. Issues faced by current HR processes include: Although such issues are keeping organizations from functioning at their maximum efficiency, they are also acting as key drivers that are motivating managers to explore new technological possibilities.

Over the past few months, the Teamwork CRM engineers have been dedicating most of their time to several significant features. Our new email integration that is currently in beta, our company and contact sync with Teamwork, and the introduction of notifications are just some of the features that you will soon be able to avail of! While those items have been our main focus, we have also released some really valuable features to Teamwork CRM. Here are three such items that we have recently added:.

Today, we all have access to data, and growing businesses can’t afford to make decisions on incomplete information and gut-feeling. But data alone isn’t enough – we need a way to turn data into insight. That’s why every business needs a business intelligence tool. But what are business intelligence tools? Business intelligence tools are used to access and analyze sets of data and present findings to provide users with a detailed overview of the state of the business.