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What is a Service-Based SLA? Best Practices for Service Providers

A Service Level Agreement (SLA) is a formal contract between a service provider and the customer that defines the service levels to be delivered. A Service-Based SLA specifically refers to an agreement that covers one standard level of service across all customers receiving that service. This type of SLA is common in industries where a provider delivers the same service, such as cloud or network services, to multiple clients under similar terms.

Task Timer: Everything You Need to Know

7 Do you ever feel like time is slipping through your fingers when juggling multiple tasks? Oh, we understand – it can be quite difficult to keep track of everything without task timer. Right? Well, that is where our Task Timer comes in. It is like your personal time manager who helps to track tasks, keeps on schedule, and ensures that you are billing accurately. In this guide, you will learn how to get the most out of this versatile tool, from your first-timer to easy invoicing.

Get from idea to outcome faster with the new Innovation Workspace

We’re thrilled to introduce the Innovation Workspace, the most significant product update in Miro’s history, to help teams innovate together, innovate faster, innovate their way, and innovate securely on one intelligent canvas. You’ve probably noticed that at Miro, we have a borderline unhealthy obsession with innovation. We love to see teams come together to create the next big thing. Because when it works, it’s beautiful.

8 types of flexible work schedules for the modern workforce

Part time work also offers more time to employees to engage in other creative projects. Curious about the different types of flexible work schedules? Following a global pandemic, businesses are looking to enhance employee productivity despite limited physical interaction. They have adopted strategies to ensure unobstructed workflow, flexible work schedules being the most popular ones. So how do you incorporate this evolving schedule system into your company?

A Comprehensive Guide to Workforce Planning and Analytics

In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.

Improved Reporting, AD Security Groups, Category Descriptions, and More! (v10.0.2)

As a CurrentWare customer, these quarterly product updates are included at no additional cost as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way. We offer comprehensive documentation, training resources, and personalized support to ensure a smooth transition. Should you have any questions or need further assistance, please reach out to our support team.

Free Time Tracking Spreadsheet Templates (Excel and PDF)

3 Struggling to keep track of your employee’s time efficiently? You might find time-tracking spreadsheets handy, but they often face issues with manual data entry and time-consuming updates. If you are unsure how to overcome these challenges and streamline your time tracking. Don’t worry, this guide will explore how to use spreadsheets to track time efficiently along with free time tracking spreadsheet templates. Let’s dive in!

Top Remote Work Skills to Highlight in Your CV

When you're polishing your CV for remote job opportunities, emphasizing the right skills can really make you stand out. It's not just about listing them and leaving the rest to a fancy CV maker; you need to show that you can excel in a virtual setting. Have you thought about how your self-motivation and adaptability appear to potential employers? And what about your tech skills—are you effectively demonstrating your ability to tackle problems on your own?

AI for IC: 3 research-backed ways for Internal Communication teams to drive engagement and unleash productivity with an AI-powered intranet

In one of business’ great pivots, high performing Internal Communication teams have switched from full pandemic/crisis mode to become a catalyst for furtherance of company culture as well as organizational impact. Senior leaders across the globe have realized that internal comms, when done right, can be a highly effective lever that moves the needle on critical KPIs.

Build invoices in QuickBooks with real-time data from Teamwork.com

Client service firms running on QuickBooks and Teamwork.com are rejoicing thanks to an even tighter integration between the two platforms. A brand new, one-of-a-kind integration is here to help you translate your billable time into dollars and get paid for your client work! The new Advanced QuickBooks Integration automatically passes billable time information from Teamwork.com to QuickBooks helping streamline and accelerate your invoice creation process.