This is the first part in our new mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.
The B2B customer is unique and requires a special kind of support strategy. In addition, the metrics that a company uses to measure success are also unique and very important. Utilizing the wrong data can cause a company to miss what it should catch and prioritize unnecessary actions.
SAN FRANCISCO – May 17, 2018 – Today Zendesk, Inc. (NYSE: ZEN) the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.
Zendesk is proud to announce our newest arrival—The Zendesk Suite. The Suite, as we call it for short, bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution that’s easy to try, buy, and set up, all at a great price.
Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.
Ladies and gentlemen, boys and girls: Riot.im now supports stickers on web and desktop!
Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.
Today we’re releasing Zulip Server 1.8.1. This is a bug fix release, containing a few dozen cherry-picked changes since 1.8.0.
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.
Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. Global brands like IBM, Condé Nast, Target and Capital One are improving communications and tying teams together in Slack. And luckily, it’s not just about top–down guidelines. As end users, we also adore its simplicity, transparency and fast communication speed.
