Teams | Collaboration | Customer Service | Project Management

What's new in Teamwork.com | May 2025

Just in time for summer, big things are happening at Teamwork.com. This month, we’re rolling out Advanced Reporting in beta, launching a game-changing AI feature, and delivering powerful automation upgrades to help you work faster and smarter. Whether you're deep in the data, streamlining workflows, or keeping your team aligned with less effort, these latest enhancements are designed to give you more control, more insights, and more time back in your day. Let’s dive in.

All You Need to Know About Workload Management in 2025

Is workload management getting too complex for you in 2025? You are not alone. In today’s work world, involving modern technology, it is essential to properly distribute workloads across your various departments, teams, and employees. Otherwise, you can expect stress, burnout, and everything that comes in between in at least 40-50% of your employees. Managing employee workload is more than just managing tasks, resources, and projects.

The ROI of time tracking: More than just numbers

What if tracking your team’s time did more than just fill out a timesheet? Could it increase billable hours, reduce labor costs, and help you make better business decisions? If time tracking feels like just another task, you’re not alone. Many teams log hours but never see the real value. That’s where the ROI of time tracking comes in. It shows how tracking time connects to profits, project success, and smart resource use.

Can work-life balance tracking improve well-being?

Do you ever feel like your workday never really ends? Are you checking notifications during dinner? Pushing through tasks with no time to pause? Wishing for just a few hours of real free time? If your personal life keeps getting buried under meetings, messages, and unfinished tasks, it’s time to look at how you’re spending your day. That’s where work-life balance tracking comes in.

Empowering Teams Through Inclusive Communication and Support

Team collaboration, innovation, and goal alignment, in today's complex organizational landscape, are essential to success. Individual brilliance alone is no longer sufficient, it's the synergy of strong teams that sets organizations apart. Yet, this potential remains untapped without a solid foundation of effective communication and consistent support to drive cohesion and performance.

Employee Monitoring: Tools, Techniques & Best Practices for Managers

Employee monitoring is a hot topic in today’s workplace, especially with the rise of remote work. More companies are turning to employee monitoring software to track productivity, security, and compliance. However, here’s the catch: managers and HR leaders must find a way to strike the right balance between monitoring and respecting employee privacy. As Manny Avramidis has put it: But first, let us understand what employee monitoring is, why it’s used, and how to do it ethically.

Top 5 Benefits of Using AI Chatbots for Customer Service

AI chatbots have revolutionized the way businesses interact with their customers. By handling routine inquiries and providing immediate responses, chatbots free up human agents to tackle more complex issues. This not only improves efficiency but also enhances customer satisfaction. TeamSupport saw this right away when we implemented AI chatbots on our own website. After just a few short weeks of implementation, we saw: Thinking about activating AI chatbots on your business website?

The 10 Biggest Benefits of Time Tracking Software

A recent survey on employee theft found that 24% of workers have committed time theft by claiming they worked more hours than they did, taking longer breaks than are allowed, or asking another employee to clock in or out for them. These employees were adding 4.5 hours that they didn’t work to their timecards each week. Think about that for a moment.