Teams | Collaboration | Customer Service | Project Management

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ActivTrak vs. Teramind - Which is Best in 2024?

ActivTrak and Teramind are employee monitoring tools that offer workforce analytics, time tracking, and keystroke logging features. But only Teramind offers comprehensive user activity monitoring, user behavior analytics, insider threat detection, data loss prevention (DLP), business process optimization (BPO), and more. The main differences between these solutions are that: This teardown will look at each provider’s available functionality, pricing, user experience, user reviews, and more.

How to integrate Aircall and Zendesk data

If you’re a Customer Support Manager using Aircall and Zendesk together, the chances are you need to regularly access data from both platforms. You need call metrics and ticketing metrics to monitor the performance of your team and manage workflows. But also, and probably most importantly, you need your team to see this data. Sharing individual performance motivates them and helps to encourage friendly competition. So can you access both in one place?

Is cybersecurity a bigger concern for remote employees?

There has never been a more noticeable movement toward remote and hybrid work arrangements in the quickly changing work environment of today. According to a LinkedIn survey, a startling 45% of employment positions published in the UK in August 2023 were for hybrid roles. This shift has sparked conversations about operational effectiveness and productivity, but cybersecurity in a distributed office environment is an equally important issue that has to be addressed.

Understanding the basics of labor efficiency ratio: A guide for businesses

Maximizing efficiency isn’t just a choice in today’s tough business world; it’s a must. The labor efficiency ratio (LER) is one of the most useful tools for companies that want to get the most out of their employees’ work. This piece goes into detail about what LER is, how it’s calculated, the many benefits it provides, real-life examples of its use, and useful ways to improve it.

How Asana uses Asana to streamline project intake processes

For Jana Beiswenger, Head of Business Program Management at Asana, work intake is hugely cross-functional. Her team focuses on business transformation—in other words, making Asana a more effective organization. To do that she needs to align teams around the right strategic programs and ensure Asana has enough resources to achieve business-critical goals. “My role is about creating the right focus holistically so we can execute as a team.

Easy Employee Performance Tracking Methods and Software

448 Keeping an eye on your employee performance is very important to gain insights into how well the task is being completed and how efficiently the team is working. This is where an employee performance tracking system comes into play. An employee performance tracking system can help you measure these outcomes easily and identify patterns in your team’s performance.

Miro among the top performers in Okta's Businesses at Work 2024 report

We at Miro are thrilled to be included in Okta’s Businesses at Work 2024 report. Leveraging anonymized data from nearly 19,000 global customers, this annual report provides one of the most comprehensive windows into app use within enterprises — and even serves as a bellwether of future usage.

The role of technology in enhancing labor efficiency ratios

The search for greater labor efficiency never ends in the fast-paced commercial world of today. This goal is made possible by the ever-changing role of technology in the workplace, which presents previously unheard-of chances to boost output and optimize processes. The article looks at the complicated connection between technological progress and labor efficiency ratios. It uses questions, answers, and examples from real life to show how technology can change things.