Since the pandemic forced the world indoors, many people have embraced this new age of remote work and the benefits it has brought. Lots of companies now offer wholly or partially remote work environments as there is a high demand from workers for more control and flexibility over both where and when they work.

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses.

Since the European Union’s landmark General Data Protection Regulation came into effect in 2018, a lot has happened in terms of data security and protection. Many businesses find it comparatively more challenging to handle customer data. Plus, they often have to endure hefty fines and penalties. However, by carefully investing in GDPR-compliant messaging tools and best practices, businesses can transform challenges into opportunities.

Timeboxing is a simple but efficient time management method where you set an allotted time to work on a task, then evaluate your progress afterward. This gives you valuable control over your schedule. Because the timeboxing technique is so versatile, you can apply it to both project management tasks and your day-to-day to-do lists. We’ve all had that 30-minute task that spirals out of control and takes up a whole day’s work.

As we step into another year of new opportunities and also hold onto the previous year’s memories, not all bad. We have a chance to explore the New Year resolutions of the new opportunity and learn about remote work management software. With the increase of stress and work pressure, what are the best things that employers and managers can do to make the workplace for their employees more welcoming?

Top performing teams don’t see innovation as a luxury, but as an imperative to stay relevant and successful in the hyper-competitive business world. They know that innovation takes more than a set of good ideas. It requires intent, infrastructure, institutional knowledge, and ingenuity to bring those ideas to life. In this second installment of our four-part series on challenges to innovation, we’re focusing on the organizational hurdles that can hinder progress within a company.

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. In my four years as Marketplace Operations Manager, the number of apps available has skyrocketed from 927 to 1,542 – that’s a leap of more than 600! And it’s not slowing down. We’re currently adding 200 to 300 net apps per year, which begs the question: with so many great options vying for customers’ attention, how can you make your app listings stand out? First things first.

If you work in the field of Information Technology, you know issues are bound to arise sooner or later. Whether it’s a hardware malfunction or a software glitch, problems can impede the normal functioning of your IT systems, causing delays and frustration for your team and customers. This is where the ITIL Problem Management Process Flow comes in handy.

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn and grow. Zendesk has held to this same notion of community for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies and languages.

The Workstatus team has been hard at work improving the product. In this post, we’ll cover all the recent new features and upgrades to make Workstatus even better. There’s much to be excited about, from new commenting and notifications to visual refreshers and mobile improvements! Our development team has been keeping up with demand and launching impactful new upgrades across the product. In fact, 77% of customers surveyed said they wanted expanded communication and collaboration features.