In the previous installment of our series, we explored the initial findings of our comprehensive survey. Today, we continue our journey, focusing on the readiness of IT teams for remote work challenges and beyond.

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

Now you can restore deleted tasks with our latest product update, ensuring a smoother and more forgiving task management experience. Never worry about accidental deletions again, as task recovery is just a click away.

Strategic planning is a systematic process of setting an organizational goal and devising an actionable strategy to realize the same. It involves a detailed assessment of the organization’s current state and the drafting of the aspirational future state. This process is followed by the formulation of a practically implementable plan to bridge the two. Apart from the planning process, it also includes resource management and mobilization to support efficient road mapping for goal achievement.

The Dupont Schedule is a powerful tool that can improve productivity and increase employee satisfaction. Learn how to implement it effectively with Insightful's employee monitoring software and discover tips and best practices for managing employee schedules.

Your call center is likely your last line of defense to a customer potentially leaving for the competition. Here’s how to achieve the best possible call center results.

Cloud hosting is becoming the norm due to its efficiency, accessibility, flexibility, and scalability. Not only that, but it also optimizes IT expenses and encourages collaboration. However, with the rise of digitalization comes a surge of cloud security risks. With such threats, business leaders must be attentive to the cloud security of their businesses.

In an era where who you know often proves as valuable as what you can do, effective business networking is more than a mere exchange of business cards at industry events. It's a strategic and powerful tool that can propel professionals to new heights in their careers. In fact, statistics show that around 80% of professionals find networking essential to their career success. In this article, we’ll delve into the six key benefits of networking in business for you as a professional.

The role of an HR manager today goes beyond administrative duties; it’s about being the strategic backbone of an organization. With 65% of HR leaders highlighting employee engagement as their top challen Introductionge, according to a recent HR survey, the importance of choosing the right workforce management tool cannot be overstated.

Designing your workday around your top priorities helps you get more done faster – and leaves you less exhausted.