The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance into the daily workflow of an organization. Through active collaboration between teams and continuous knowledge capture, it helps improve the efficiency and effectiveness of customer support and Service Management functions.

Many employees have access to paid time off (PTO) or vacation days as part of their employment benefits. However, there’s often confusion about these terms and their differences. Let’s understand the distinctions between PTO and vacation days, their significance, and how they impact employees and workplaces. Let’s dive in.

In the ever-evolving landscape of Business Process Outsourcing (BPO) industries, staying ahead of the curve in terms of technology is imperative for success. In a recent episode of the Future Workforce podcast, Nick Sinclair, the Founder of TOA Global, shared invaluable insights gained from his company’s journey through the challenges of tech development and digital transformation.

Decision fatigue is incredibly common and surprisingly draining. Here’s why it happens and how you can reignite your energy and focus.

Workplace communications can be fraught with difficulties. Office politics, personality clashes, and other factors can mean that communications can sometimes break down. When communication breaks down, it can have negative effects on productivity and efficiency for teams and the business as a whole. What can you do to avoid potential issues? How do you ensure that communications remain as positive as possible and that staff remain on good terms and work towards common goals?

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?

Master remote staff monitoring and time tracking with a blend of the Eisenhower Matrix and Insightful. This guide offers key strategies for efficient task management and enhanced team coordination. Learn how to streamline task prioritization and boost team productivity.

In today’s world, how we manage projects shapes how we get things done. As we go into 2024, lots of organizations – about 70% – think that managing projects well is really important for their success. This blog post talks about seven crucial changes happening in project management. From using smart technology like AI to making remote work easier, these trends are changing how projects are planned and finished for the best results. Let’s dive in.

Balancing production demands with employee well-being is no easy task — but it’s a puzzle many leaders are looking to solve. In a recent interview with Shawnee Irmen-De Anda, Chief People Officer at ThriveWorks, we discuss how human resources departments are leveraging employee experience technology and partnering with product teams to foster a more supportive, productive and inclusive workplace.