Teams | Collaboration | Customer Service | Project Management

What's New: What we launched in October

Even if you don’t celebrate Halloween or go trick-or-treating, you’ll be thrilled to know that we still have some treats in store in this month’s update. A big one is you can now watch on-demand highlights from Distributed 23, our annual community event. Check out product announcements plus tips and demos from leading experts.

5 innovation templates for out-of-this-world thinking

From the moon landing to the Mars rovers to the International Space Station, space agency teams are some of the best at coming up with innovations that are quite literally out of this world. While you and your own team might not be fueling rockets or launching satellites, you can still adopt creative strategies used by the brilliant brains at NASA and beyond — starting with these templates.

Designated Time Off for Learning: The Nuances of a Proactive Corporate Strategy

Explore the complexities and debates surrounding Slack's new 40-hour mandatory training initiative. Uncover strategies for making employee development more effective and engaging. Discover how remote screen monitoring software can help ease the process.

Toast messages, their use cases, and examples

In-app messages are becoming increasingly popular as a method for products to communicate with their users. The tools for sending those messages are maturing and certain standards are becoming expected for specific types of messaging. One such standard is the toast message, a short-lived note that gives the user some feedback or direction.

The IT dilemma: Balancing data privacy and personalisation in customer experience

Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanise their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose.

8 Best Simple Project Management Software To Use

When it comes to choosing the best project management software, people often ignore one of the most important aspects: the learning curve. Choosing a simple project management software is really important. Why? Because If the tool is not easy to use and learn, low adoption rates will affect usage and productivity. In this guide, we will cover 8 free simple project management software you can consider in terms of the learning curve and user-friendliness. Let’s go!

Ultimate Guide to Employee Tracking Apps: Time Management, Geotracking & User Reviews 2023

Keeping a close eye on employee performance has become more important than ever. With the rise of flexible schedules and remote work, the need for effective employee tracking tools has grown exponentially. Employee tracking apps come in various forms to address specific aspects of workforce management. Time management apps help companies monitor how employees allocate their time, ensuring tasks are completed efficiently.

8 Zendesk metrics that are better tracked in real time

For customer support teams, real time data can be a total game changer, as our recent post outlined. Unlike periodic reports Zendesk Explore, or business intelligence tools, real time dashboards have the power to let your team take meaningful, timely action on data that’s seconds or minutes old, rather than days or even weeks old. This can be transformative, speeding up response times, motivating your agents, improving service levels, and reducing day-to-day workload for managers.

Flexibility or Bust: The Role of Flexible Work in Attracting and Retaining Top Talent

Discover how flexible work arrangements can improve employee morale, productivity, and the bottom line. Learn how to attract and retain top talent with actionable tips and Insightful's employee monitoring software.