What do TikTok, Amazon, Meta and Google have in common with H&M, British Airways and Marriott International? Don’t worry. This isn’t a brain teaser. The answer is that all these household brands are paying hefty fines for GDPR compliance violations after mishandling personal data. In Meta’s case, we tallied nearly $2.5 billion (€2.277 billion) in fines since early 2022, including one record-breaking $1.3 (€1.2) billion infringement.

In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.

For software companies, providing exceptional support isn’t just a value-add—it’s a critical component of maintaining customer loyalty and ensuring the long-term success of their products. Customer support bridges the gap between technology and user satisfaction. TeamSupport’s platform is designed to meet the unique challenges that the software industry faces, and bridge the gap to elevate customer satisfaction.

With the freedom to play, ideate and create, Miro empowers Agile teams to go from idea to structured work more efficiently than ever before. Whether you want a way to connect your distributed team, a faster, more efficient way to brainstorm or need an innovative space to collaborate with stakeholders, Miro is there for you and your team to experiment and get work done, together.

Returning to today's job market, remote work is gaining ground. Remote employees can be super productive for several advantages. Such as they don’t need to commute regularly, flexibility to work, and more chance to balance work-life. At a time, employers face a real challenge to get consistent output from their remote workers. They can lose interest in work. This can result in low dedication, poor time management, etc.

Disruptions in an IT landscape are inevitable. Whether it’s a system crash, a cybersecurity breach, or a service outage, the ability to respond swiftly and effectively is critical. This is where incident management comes into play—a structured approach to restoring normal service operations as quickly as possible while minimizing the impact on business operations.

Misunderstandings are common even in face-to-face conversations, but what about online chats? How do people understand each other without helpful social cues like tone of voice or facial expressions? For many teams, miscommunication is common, especially with people with different communication styles. After all, remote teams heavily rely on written communication. Conveying meaning clearly, leaving little room for misunderstandings, requires special skills.

Having employees who are inspired is essential to every company’s ability to expand and generate revenue. It communicates the level of commitment and affinity an employee has for the company and their position. Motivated, devoted, and productive employees are more likely to be engaged, which benefits the business in many ways.

Meetings inspire strong opinions — and they remain divisive even as information workers navigate new ways of working, from the shift to hybrid models to embracing AI. Despite the rise in asynchronous work and new stats indicating that time in meetings is declining, organizations continue to struggle with burnout, disengagement, and feeling spread too thin. Are meetings to blame?

‍ Citizen request software offers a platform for citizens to raise their concerns, offer feedback, or place a request and seek resolution and support. Citizens tend to expect a swift response to their queries and resolutions to their problems. However, a Forrester study shows that only 45% of citizens find it easy to get information, services, or benefits from the federal government.