Are your employees struggling with stress and burnout? Explore proven strategies for creating a supportive work environment and promoting employee well-being — while sustaining productivity.

Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.

Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.

Change is an inevitable part of organizational life, but managing it effectively can be challenging. Lewin's Change Model offers a simple yet powerful framework to guide organizations through change. This model, developed by Kurt Lewin in the 1940s, is still highly relevant today and provides a structured approach to implementing change. By understanding and applying Lewin's Change Model, organizations can navigate change smoothly and ensure lasting improvements.

Before we discuss how to organize notes, let’s hear from Richard Branson, the successful entrepreneur who heads a global business empire. He once said that he made a note of everything that occurred to him each day. Clearly, it is an important skill—but after that, knowing how to organize your notes can make all the difference. Utilizing digital notes can be a practical and efficient method for staying organized.

There is a reality we can all agree on: in today’s business environment, employee training programs have become more important than ever. Companies that invest in training and development programs see significant benefits, including improved performance, higher employee satisfaction, and a competitive edge in the marketplace. In this article, we’ll explore the various types of employee training programs, their benefits, how to implement them effectively, and the latest trends to watch.

Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues.

Paid Time Off (PTO) is a policy in many workplaces that provides employees with a bank of hours that they can use for various reasons, such as vacations, personal days, or sick leave. PTO allows employees to manage their time off without specifying why, promoting a healthy work-life balance. Managing PTO is crucial for keeping accurate accounting and tracking of employee leave, ensuring that your team is paid correctly and that staffing levels are maintained.

Learning how to become a fractional executive begins with understanding the unique dynamics and demands of this role. Are you… From building the necessary skills to creating a personal brand and network, the journey is multifaceted but rewarding. This article is for: Fractional executives offer their expertise on a part-time or contract basis, making it an appealing career for those with a wealth of experience who seek flexibility and diversity in their professional lives.

‍ Governments all over the globe face mounting pressure to improve efficiency, transparency, and service delivery. Traditional methods are falling short, leading to citizen frustration and operational bottlenecks. The public sector urgently needs a solution to bridge the gap between rising expectations and limited resources. Artificial Intelligence (AI) is revolutionizing how governments operate, communicate, and serve their citizens.