Unlock agentic productivity with Agentforce and Slack.

The Matrix Conference saw the official launch of Element X! That means Element X is now the mobile app that almost all Element users should be using for messaging; both in the workplace and for personal use. Some large customers that self-host are still using the classic mobile Element apps. Once those customers have migrated, Element X will simply become ‘Element’ and the classic mobile apps will be retired.

AI is transforming the fintech customer experience, making it more efficient, personalised, and engaging.

Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can do it overnight. In this article, we’ll go through everything you need to know before setting up your own call center.

If there’s one thing we learned from our Canvas 24 event this month, it’s that collaboration is absolutely essential to your workflow. That’s why we have introduced new and exciting updates that will enhance your collaboration and design processes. From personalized diagrams and improved collaboration tools to powerful integrations with Microsoft and AWS, Miro is continuing to improve the way teams work together.

A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.

At Miro, we’re on a mission to empower teams to build the next big thing — so, innovation is at the heart of everything we do. That’s why we were thrilled to introduce our new Innovation Workspace, an AI-powered platform designed to help teams get from idea to outcome faster, at our recent Canvas ’24 event in New York City and streaming around the world.

Let’s say you have a perfect employee: Stan. Stan’s the man. He’s the most efficient worker you have, is very personable with customers, and generally boosts team morale when he’s around. The only problem is that he tends to come to work 10-20 minutes later than starting time. That means that Stan is not a perfect employee. In fact, he’s a borderline harmful one — even if he doesn’t mean to be.

From unified Recognition and Rewards to employee newsletters with built-in survey promotion and segment-based branding — here’s what you need to know about Simpplr’s latest product releases to deepen employee engagement.

AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.