2020 has been a whirlwind year, and with billions of people forced to contend with our new reality, we’ve noticed some interesting shifts in the way businesses and customers use messaging. As part of our new normal, where physical distancing and closures have changed how we work, socialize, and do business, use of messaging apps is increasing. According to our most recent Zendesk Snapshot, American smartphone users will spend 20% more of their time in messaging apps than before.

Want to know how you can track time in Salesforce? The Salesforce platform is a collection of productivity software that’ll help you automate various aspects of your business. From products aimed at sales, marketing, analytics and more, Salesforce has a solution for virtually everything. But how do you track the time your employees spend on any of those Salesforce solutions? Don’t worry. We’ll cover what Salesforce is and why you should set up a system for Salesforce time tracking.

“Due to increased call volume, hold times may be longer than usual.” How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in.

You might be familiar with SolarWinds Inc., the American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. You might even be using their software like SolarWinds Service Desk for IT Service Management. What if there was a way for you to improve the experience of using SolarWinds Service Desk for your employees? There is, actually. It’s called Workativ Assistant.

In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” This is now more relevant than ever. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their customer experience. Satisfied employees equal satisfied customers. How/where can you start with improving employee experience?

How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 will no longer be supported. If any of your servers are not on ESR 5.25 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

Looking for an employee attendance tracker to manage your team? Keeping track of employee attendance is vital for any business, large or small. However, without the right tools, this process can be a herculean task. To help you out, this article covers the best ways to monitor your team’s attendance. We’ll talk about the benefits of an employee attendance tracker, look at a sample attendance tracker template and explore the best attendance tracking software for your needs.

2019 was the worst year on record for data breaches by a long shot, increasing by nearly 79% from 2018. Billions of records were compromised as bad actors exploited vulnerabilities and insiders accidentally and maliciously compromised customer and company data. Unfortunately, the record won’t last long. As we approach the halfway point in 2020, this year is already on pace to be the most devastating year ever for data breaches.

Looking for some help with Zendesk time tracking? If you’re looking to deliver exceptional customer service and improve your brand image, Zendesk is definitely the tool for you. Zendesk is a powerful customer support management software that combines powerful tools to help you build an all-in-one solution for your customers. Whether it’s a knowledge base, self-service portal or online community page, Zendesk has you covered. However, that isn’t all they offer.