What a good feeling it is to look back at our past year knowing we’ve been more successful and productive than ever. Among other things, we opened our new office in London, as well as launched our partnership program and productivity calculator. Last but not least, we also made some great improvements to our website and logo – that’s right, we had a rebranding. And we are not stopping here.

Shift your conversations and files into channels, and help your entire team leave silos like email behind Human Resources

Customer service is what truly makes or breaks your business. Every interaction your support team has with end-users is essential in shaping their perception of what your brand represents. Customers, at each stage of their journey, expect a good standard of service and will not appreciate slow, unprofessional answers. In fact, we found out that 56% of consumers globally have stopped doing business with a brand due to a single bad service experience in the last 12 months.

ChatOps is about bringing conversations, tools, files, and automation into a single space. Mattermost has a number of plugins that support ChatOps and real-time DevOps workflows through integrations with developer tools like Jira, GitLab, GitHub, Bitbucket, and Jenkins. At the core is the Mattermost Server.

When it comes to your “whole self” and how you’re supposed to bring it to work, there’s a lot of talking and not so much walking. Let’s change that.

Looking for the best autodial software? Autodial tools can help businesses automatically call phone numbers and connect them to an agent or pre-recorded message. It’s the perfect way to quickly go through your list of contacts and engage with leads and customers. That’s why we’ve listed down everything you need to know about the best auto dialer software in 2020. We’ll highlight their pros and cons and also show you what you should look for when selecting an autodial tool!

OneDesk ships with some pre-set report templates included. These let you quickly generate reports on tickets, tasks, projects, timesheets, and invoices with just a few clicks. However OneDesk also includes powerful tools to let you create your own report templates, schedule them so that they run without your interaction, and can be automatically emailed out to you, your team, or your management.

In the last decade, automation has brought about considerable changes in simple and complex processes for quicker output. In the call center industry, programmed automation has enhanced customer experience and made a significant impact on support efficiency. With artificial intelligence being at the forefront of change, there is apprehension over whether AI will take over end-user support completely.

Two years ago, we hosted our first-ever community event in London, bringing together local Asana customers to meet and learn from one another. During the event, Chris Butler-Stroud, CEO of the Whale and Dolphin Conservation, shared the following about his team’s experience with Asana: "I can genuinely say that there are more dolphins and whales alive today thanks to Asana".

Today, we’re excited to announce Mattermost is available on the DigitalOcean Marketplace. Our 1-click install enables teams to run open source messaging and collaboration in the cloud with a frictionless developer experience.