Between employees, equipment, and technology, call centers can quickly become cost centers. If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. So, how can you keep costs in check and avoid letting your expenses bloat? Let’s cover 11 tactics for tackling call center cost savings, including ideas for everything from advanced technology to employee retention.

Things you will learn in this article: In this era of exponential information technology expansion, the ever-escalating demands placed on modern businesses raise a fundamental question: Amidst this unprecedented growth in the IT sector, how can organizations benefit from incident management to support their operations effectively? With technology’s increasing complexity, we understand incidents are bound to occur.

Citizen participation has taken center stage in the quickly changing terrain of modern administration. Governments worldwide are realizing how crucial it is to improve public services, increase transparency, and involve citizens in decision-making processes. In this context, citizen engagement platforms have emerged as critical instruments in this attempt.

In the ever-evolving world of SaaS service management platforms, recognition matters. Not just for the companies that receive them, but also for the clients they serve and the industry as a whole. We’re thrilled to announce that Vivantio’s service management platform, has been recognized as a Category Leader for Fall 2023 by SourceForge, the world’s largest software review and comparison platform.

In today's business world, human resource management goes beyond hiring, firing, and payroll. Companies must focus on creating a positive work environment, following rules, improving efficiency, and using data to make intelligent choices. Therefore, choosing the best HR software in Australia that meets the expectations of one's own company and business policy is very important. In recent years, Australia has seen a considerable increase in the need for advanced HR systems. What is causing this demand?

Hey there, fellow task jugglers! Ever found yourself drowning in a sea of tasks, gasping for a breath of clarity? You’re not sailing alone. The waters of task and project management can get choppy. But guess what? There’s a lighthouse in sight, and it’s called the Eisenhower Matrix. A buddy of mine once quipped, “In order to do great things you have to not do some good things.” And boy, did that hit home!

Team cohesiveness is a good thing – until it sabotages creativity. Here’s how to ensure a desire for consensus doesn’t come at the price of critical thinking.

Already scrolled through the funniest work memes when in work? Dive into some comic relief coupled with real-world insights to help avoid workplace dysfunction. Learn to effectively manage remote work teams (and in office) with insights inspired by "Office Space".

Managing remote teams presents unique challenges for employee wellness and mental health. This post explores the impact of remote work on employee well-being, and provides actionable strategies for managers to better support their remote teams.