Discover the pros and cons of five top customer support tools. Learn how to optimize their performance by pairing them with an activity monitoring solution like Insightful, and deliver exceptional customer support.
Automated user provisioning is the IT pro’s best friend — especially when it comes to employee onboarding. Manual provisioning and deprovisioning of user accounts can be time-consuming and error-prone, delaying productivity as new employees sit idle, waiting for the tools and systems they need to do their work.
Do you use Scrum to manage your projects? If your team follows the Scrum methodology, you’ll find great value in this compilation of top-notch Scrum tools. These software solutions designed for Scrum empower you to streamline your Agile and Scrum projects, enabling greater productivity within shorter timeframes.
Explore how prevailing HR trends, shaped by industry giants like Google and Salesforce, are transforming talent acquisition, employee retention, and leadership development. Discover how Insightful's work hour tracker & productivity software can revolutionize your HR practices, ensuring your team remains ahead of the curve.
A daily schedule is an excellent way to manage life’s moving parts. It can give you structure, reduce stress, and increase productivity. When you create your daily schedule template in an online tool, you’ll have the added flexibility to make changes and track updates in real-time. Plus, by visualizing your work in multiple ways, you can plan your day and set yourself up for success. Sometimes it feels like you don't have enough hours in the day.
In a recent podcast interview, Narayana Murthy, the founder of Infosys, shared his insights on why young Indians should aim for a 70-hour work week. The comment has generated quite a buzz, sparking debates about work-life balance and the realities of the modern workplace. However, one thing is clear: Murthy was not talking about grinding away aimlessly for 70 hours but about targeted, purposeful work.
This is it! The tenth and final post of our ten-part series covering The Complete Guide to Customer Service Transformation, where we summarize and help illuminate a path to inspiring change and fostering widespread adoption of your vision for B2B service excellence.
ITIL (Information Technology Infrastructure Library) is a framework for IT service management that has been widely adopted by organizations around the world. ITIL 4 is the latest version of the framework, and it includes several significant updates and changes from previous versions. In this post, we’ll explore what ITIL 4 is, how it differs from previous versions, and the benefits that companies can expect from implementing it, with statistics and data to support the claims.
Businesses today are increasingly dependent on Single Page Applications (SPAs) for better user experiences. A Single Page App is when a user loads a web document and the application then updates different parts of the page with background requests. This is opposed to the more traditional Multi-page Applications (MPAs) where each click loads a different web document. Like the way you’re (hopefully) reading different pages on this web server.
Things you will learn in this article: In this era of exponential information technology expansion, the ever-escalating demands placed on modern businesses raise a fundamental question: Amidst this unprecedented growth in the IT sector, how can organizations benefit from incident management to support their operations effectively? With technology’s increasing complexity, we understand incidents are bound to occur.
