Insightful's computer screen monitoring software delivers unparalleled protection against unauthorized software use, reinforcing your company’s digital integrity and compliance with industry standards.

We believe in open source because it encourages innovation, ensures transparency and puts end-users in control. It’s why we created Matrix as an open source project, and ensured a well-defined open governance model around it through the Matrix.org Foundation, to ensure the protocol will always be guided by its original manifesto.

Change management is a scary topic — especially when it involves transforming culture. But, you shouldn’t shy away from opportunities to champion change within your organization. We recently had the opportunity to discuss transforming culture with Brian Brockman, VP of Communications for US and Canada at Nissan. In the interview, we unpack several interesting topics and lessons Brian learned while working on the Nissan Next initiative.

Trust is currency in organizations. At a time when remote work is more common than not, change is the only constant, and retaining talent is a top priority for many employers — transparent leadership is key. Leaders who are transparent stand out. They lead the way for stronger teams, resilient cultures and ongoing success.

The Erlang calculator is an essential tool for call center managers to accurately forecast staffing needs based on call volume. With this calculator, you can determine the optimal number of agents needed to provide efficient service to your customers. Try the call center Erlang calculator and streamline your call center operations!

Agile is like that friend who insists on taking the scenic route but ensures you soak in every detail along the way. It’s all about taking a large project and slicing it into bite-sized pieces, making the journey of development an iterative and enjoyable adventure.

Today remote work and hybrid work modes have become the most preferred work modes worldwide. However, Businesses worldwide are facing the new challenges of managing employee productivity during these work modes. Since these work modes eliminate the face-to-face interaction between employees and employers, productivity monitoring software can be a boon.

A SWOT analysis helps you identify strengths, weaknesses, opportunities, and threats for a specific project or your overall business plan. It’s used for strategic planning and to stay ahead of market trends. Below, we describe each part of the SWOT framework and show you how to conduct your own. Looking for a way to separate your organization from the competition?

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support teams, where fast paced environments, conflict resolution, and customer engagement shape day to day operations.

Discover the pros and cons of five top customer support tools. Learn how to optimize their performance by pairing them with an activity monitoring solution like Insightful, and deliver exceptional customer support.