Leadership skills are not always innate to leaders. In fact, effective leadership roots in inspiring and motivating action toward achieving a team or organization’s goals. To do that, leaders must have communication skills to connect with their audience. Company leaders or executives are the de facto “face” of the team or the company. They are the ones who face the internal and external stakeholders.

Choosing professional services automation (PSA) software is like shopping for a car. You want a model that fits your needs and budget, but you don't want to sacrifice features. It wouldn't make sense for a family of six to buy a two-seater sports car, right? The same goes for PSA software. You must understand your organization’s needs and evaluate the features and functionalities of each product to make the right selection. Here are our tips for choosing the best PSA software for your business.

At the basis of workflow automation lies a simple premise: employees don’t need to do repetitive tasks manually. And there’s a reason for that: 57% of IT leaders say that automation technology saves 10-50% on the business costs associated with manual processing. The scope of possibilities offered by automation is wide and can be tailored to many different areas of practice.

Have you ever been in the middle of a task when a chat message, buzzing phone, meeting invitation or news alert broke your flow? It’s hard to get going again after a distraction. And that’s more concerning than it might seem at first. Most people come up against between 31.6 and 60 distractions in a day. Each distraction pulls our attention away for 5 to 25 minutes, which can quickly add up to an astronomical amount of unnecessary time wasted.

Communication styles are not innate. We are not born with them—we learn them. If you would like to learn how to communicate better at work or at home, or if you would like to teach employees, managers, or leaders how to use better communication styles to ease tension and inspire confidence, you can do that.

In a world where remote work is the norm, understanding and measuring productivity is crucial. Learn how to comprehend and establish productivity benchmarks with Insightful, a leader in employee productivity analysis. This article will guide you through the three pillars of productivity, the importance of accurate benchmarks, and how to implement them in your organization to optimize time and resources. Enhance workplace productivity with the best monitoring software for pc Insightful.

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

Let’s be honest: professional service agreements (PSAs) can be difficult to read, and they’re even harder to write. But if you work in the creative industry or the knowledge economy, you’ll probably work with a business or individual providing professional services. There are around 910,000 professional services firms in the United States alone, employing some 9.5 million professionals.

This month the spotlight is on enhanced collaboration with clients as we’re making Scoro’s quotes all the more interactive and easily shareable. And that’s not nearly all – we’ve been busy and packed in a slew of smaller work management improvements as well!

Uncover the hidden challenges remote work poses to capacity planning and unveil strategies to optimize your approach using data-driven solutions, fostering a balanced and efficient work environment. Discover how Insightful solves the problem of how to measure employee capacity.