Today’s customer support professionals have a lot on their plates – from interacting directly with customers and managing a steady stream of support tickets, to creating and updating libraries of self-service content. All this, while under pressure to keep customer satisfaction high and resolution time low.

In any profession, success comes to those who are constantly evolving, staying updated on current trends and learning best practices. We often look to leaders and industry experts to show us the way forward whenever there’s a roadblock, and if your work profile is dependent on keeping up with evolving customer trends and expectations, you need ongoing guidance.

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.

For many companies, time clock software is essential. Understanding time and attendance are vital for remaining profitable and reducing labor costs. However, time tracking is notoriously difficult to do manually, particularly if you have remote workers or run a large enterprise. Ideally, companies need employee attendance solutions that: In the following section, we explore how Buddy Punch’s time tracking and employee scheduling software works across devices.

Every day at Miro, we’re cooking up new ways for teams to collaborate seamlessly, no matter where or how you work. This month, we released enhancements designed to streamline co-creation, improve security for your company’s internal processes, and increase accessibility for screen reader users. To see how Miro’s latest improvements can help your team innovate and connect, check out our roundup of releases from April.

A company thrives only because of its employees. The efforts that they make, and the hours that they spend working on the company are some factors that help the company grow and achieve success. But how do you know that your employees are working properly? According to a study, about 30% of the employees tend to spend the productive time that they have on activities that aren’t even related to work.

Keeping track of when employees arrive and leave the workplace is critical. It lets you determine whether they are showing up on time, leaving the worksite specified by their contract, or completing their allotted number of hours during the week. Unfortunately, trying to track time and attendance manually is hard. Collecting employee data for work hours from multiple locations is administratively challenging.

Managing employee time clocking at a single location is challenging enough. But when you operate multiple locations, it makes time tracking even harder. Fortunately, employee scheduling and time clock software for multiple locations dramatically simplifies the process and reduces errors, allowing you to slash labor costs and operate a more streamlined business no matter where workers do their job. Getting a little more specific, time clock software for multiple locations helps in the following way.

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.