During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments. One of InvGate's guiding principles is to "simplify what is complex," and so for the last year we’ve been finding ways to leverage our solutions with machine learning, testing different tools inside our platforms that could make a real difference for our users.

If you’re considering outsourcing for your business, you may still have some concerns about the process. This may be because of some widely-held misconceptions about outsourcing. For example, you may wonder if outsourcing will help or harm your business. That’s why understanding the reality of outsourcing can help you make an informed decision. In this article, we’ll describe 12 such common outsourcing myths and aim to debunk them. Let’s get started.

When you are running a business having employees who work together and help you to achieve your goals becomes important. Hence to do this, a company should focus on the methods that help to increase the employer’s productivity. Less efficient employees and low productivity inputs can affect your business negatively and may lead to its downfall in the longer run. Many workplaces consider employee feedback when they are looking for methods that can help increase productivity.

We are living in a world where everyone has their own pace but when it comes to the digital world we have to abide by its pace, otherwise, we may become obsolete, and ‘super apps’ are the current evolution version. I will not be shocked if people in the future refer to us as the "digital age" rather than referring to the "generation" since Mankind will most likely continue to evolve at a rapid pace.

Marketing often feels like herding cats, doesn’t it? It feels that way to company leadership, and often it feels that way to many of the people working in your marketing department. Marketing has become a broad discipline in just about every modern business, responsible for a dizzying array of tasks, campaigns, and deliverables. And in an environment like this, it’s no surprise that tasks and deliverables start falling through the cracks.

The manufacturing industry has seen increasing challenges over the last few years, including facing increasing global competition, disruptions in international supply chains, changing customer preferences, remote work and workforce reskilling, as well as fundamental shifts in product and service offerings. Learn how Zendesk for Manufacturing helps support teams deliver exceptional service through any channel.

When you are running a business having employees who work together and help you to achieve your goals becomes important. Hence to do this, a company should focus on the methods that help to increase the employer’s productivity. Less efficient employees and low productivity inputs can affect your business negatively and may lead to its downfall in the longer run. Many workplaces consider employee feedback when they are looking for methods that can help increase productivity.

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.

For many companies, time clock software is essential. Understanding time and attendance are vital for remaining profitable and reducing labor costs. However, time tracking is notoriously difficult to do manually, particularly if you have remote workers or run a large enterprise. Ideally, companies need employee attendance solutions that: In the following section, we explore how Buddy Punch’s time tracking and employee scheduling software works across devices.

Every day at Miro, we’re cooking up new ways for teams to collaborate seamlessly, no matter where or how you work. This month, we released enhancements designed to streamline co-creation, improve security for your company’s internal processes, and increase accessibility for screen reader users. To see how Miro’s latest improvements can help your team innovate and connect, check out our roundup of releases from April.