Teams | Collaboration | Customer Service | Project Management

A good communication strategy glues a business together. A bad communication strategy can pull it apart. An effective manager is always looking for the best mediums of communication for their business, but workplace communication isn’t just a matter of keeping in touch. Truly effective communication strategies mean understanding that your team consists of individuals with unique personalities and different communication styles in the workplace.

Help desk leadership is always an ongoing topic. People can’t seem to feel they know enough about it, so they keep digging, looking for new ideas, perspectives, methods, or whatever can make them even better at their jobs. And don’t get us wrong; that’s exactly what you should be doing! And to help you with that, we discussed “Service and Leadership in 2023” in April’s Ticket Volume podcast live recording.

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.

A guide to common work from home fails and how to address them.

Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the world of CX are discovering how to spell relief: AI. According to “The New CX Priorities,” a new industry report from Freshworks, CX leaders must treat customer support as a strategic function with far-reaching impact across the organization.

What is an intranet? It’s a powerful tool used within organizations to facilitate, support and improve internal communication and collaboration. But it goes well beyond that, and you’ll want to take inventory of your intranet’s capabilties to ensure its offering everything it can be!

Learn effective strategies for managing remote writers to ensure productivity and high-quality content. Optimize your team's workflow with employee monitoring and productivity software like Insightful.

Discover how to provide constructive feedback to remote teams using the MBO model. Learn how to set objectives, monitor progress, and align employee goals with company targets to maximize remote team performance.

In this blog post, explore practical strategies for managing conflicts in remote teams and learn how Insightful's employee monitoring and productivity software can help employers identify and address potential issues before they escalate.

Meet John, a busy project manager at a software development company. With numerous projects to manage and deadlines to meet, John finds tracking time spent on every project difficult. That’s when he came across Workstatus! The software helped him to.