How we’re bridging the gap between teams, tools and data so that everyone can work together faster to deliver customer-centric solutions.

From the back office to the boardroom, internal support teams – such as HR, Legal and Facilities – are now front and centre with leadership teams. Not only are they leading company efforts to redesign the workplace, but they’ve also become a vital tool in helping to attract and retain top talent as more and more workers consider leaving their jobs.

Roughly 47.4 million people quit their jobs and left the workforce last year in search of better ones, leading to what we now call the Great Resignation. Then, as the economy re-opened and companies intensified hiring efforts, millions of people switched careers, searching for better working conditions and higher salaries. Experts say the trend will continue as the Gen Z population reshapes the labor market.

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a support team’s inbox, many companies triage it, tagging it based on the topic or urgency, and route it to the appropriate agent or team. This process helps streamline workflows, ensuring the right eyes are on the right ticket, and issues are resolved as quickly and accurately as possible.

There is a thought in tech that there are internal and external goals. And never the twain shall meet. However, at Hubspot, nothing could be further than the truth. In the 13th episode of Simpplr’s Cohesion Podcast, Amanda Berry, Manager of Corporate Brand & Communications and Head of Internal Communications, explored the intersection of company culture and communication with Sophie Hamersley, Manager of Internal Communications at HubSpot.

Nothing spells success like full utilization of an organization’s resources; financial, human, technology, or even time. Project management using the right software is a big step toward achieving results. ClickUp is a well known option for a manager, developer, or anyone seeking to get things done. However, ClickUp may not meet all your needs as an organization, and there are several alternatives to choose from for your work management.

A product manager’s responsibilities are vast and complex, with the individual tasks varying depending on the organization and the products.

Managing a remote team, you face a number of challenges and the way of handling them. Here are some common collaboration mistakes in remote work management and how you can avoid them.

Hybrid and remote working are increasingly becoming prevalent in today’s world. People can stay productive, connected, and engaged from anywhere with video collaboration solutions, thus they have proved themselves to be very efficient. But for most businesses, the dilemma isn’t if they need a video collaboration, but rather what type of video collaboration suits them the best.

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.