Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers. When a customer chats in with a new or particularly green support agent, the team member might provide wrong information or generally make some mistakes.
Utilized by countless organizations, approval workflows arrange the hierarchy of teams and the sequence of tasks for the ultimate goal of improving collaboration and efficiency. In my experience as a software engineer, approval workflows are vital for peer code reviews, but that’s not the only use case. In this article, we’ll explore the difference between manual and automated approval workflows and what you’ll need to know if you decide to automate your workflow.
Corporate formalities are essential for every organization’s unique structure. These include fiduciary duties, financial record-keeping, as well as special and scheduled meetings. Speaking of corporate meetings, an annual stockholders’ meeting (ASM) is a statutory requirement for all Philippine corporations. This formality is highly essential, requiring careful planning from the cost considerations to the voting rights navigation.
Do you often feel overwhelmed by the things you need to get done but don’t know how to prioritize? Or, do you have trouble starting something because you feel paralyzed by anxiety? Don’t worry. You’re not alone. It’s something a lot of people struggle with. One of the best ways to deal with this situation is to learn how to make anxiety and productivity work together. Your anxiety doesn’t have to hold you back from becoming more productive at work.
Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards. You can also use various Microsoft Teams integration tools for an all-in-one solution. So it definitely does make employee collaboration super easy but is it really the right tool for time tracking and employee management solutions? Moreover, how does Microsoft Teams time tracking work?
The NCAA Division I Basketball Tournament (“March Madness”) is one of the most watched sporting events every year in the U.S, with the tournament bringing in an average of 16.9 million viewers in 2021—despite it only featuring a single venue. With the COVID-19 pandemic outright canceling the tournament in 2020 and 2022 being the first full return, you can expect basketball fans to be especially eager to sink time into their 2022 March Madness brackets.
Struggling to maintain accountability when your employees work from home? Monitoring remote employees gives you the data you need to ensure your remote workforce is successful. In this article you will learn how to track web activity, application usage, bandwidth consumption, and more with our remote employee monitoring software solutions.
As CX speaker Zig Ziglar once said: “If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.” When you consider that just a 5% increase in customer retention can boost your profits by as much as 95%, the rewards for gaining and maintaining customer trust are massive. A few extra seconds of effort is all it takes to make a customer’s day.
Intervals is an all-in-one project management system offering time tracking and task management features in one software solution. It features a native time tracker, which you can use to create detailed productivity reports regarding your employees’ work hours. However, there are some significant drawbacks to Intervals time tracking, such as a lack of payroll management feature, few third-party integrations, and high price point.
