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6 Use Cases for Digital Experience Monitoring

If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.

4 innovative marketing services your agency needs to offer

With new technology and trendy platforms emerging all the time, it can feel impossible to know what services your marketing agency should offer. We all remember the Clubhouse hype at the beginning of 2021, right? But when was the last time you actually used the app? No one wants to position themselves as an expert in a channel or platform that won’t exist in six months. Still, there are thousands of marketing agencies out there, all offering the same thing.

7 tips from Shopify to drive Asana adoption in your team

Today’s knowledge workers spend about 60% of their time on “work about work”—such as unnecessary meetings, status checks, and searching for information—according to the Anatomy of Work Index 2021. Even before remote work, the average large U.S. business lost $45 million in productivity each year because of inefficient knowledge sharing. But getting people to change how they work, even when the current process is painful and time consuming, is hard—really hard.

How to Plan and Manage an eCommerce Website Personalization Strategy

E-commerce has grown into a saturated market. Nowadays by the time visitors have landed on your eCommerce website they’re likely to have seen similar products to yours in a number of different styles, varieties and prices, and all being offered by a multitude of different brands. So how can you differentiate your website from your competition to better engage and convert visitors? The answer is website personalization.

How to Improve Customer Satisfaction: 20 Brilliant Tips

One of the questions businesses are constantly asking themselves is, “how to improve customer satisfaction?”. Firms place a lot of emphasis on improving customer satisfaction because happy customers are more likely to continue with them. And not only do high levels of satisfaction help you retain customers, but it also helps you save costs — after all, attracting one new customer is a lot more expensive than retaining an existing customer.

9 Proven Remote Work Facts Explaining Why It Is The Future

Want to maximise returns from your business? Get the best talent to work for you without offering the top salaries? Have a happier, healthier team bring its A-game every day without hefty perks? All that sounds a little too much to ask for. But I’ll tell you how I have made it all happen. I launched Runrepeat.com less than 3 years ago. Today, it’s the biggest and the most trusted aggregator of running shoe reviews. We have grown from a remote team of 5 to more than 50 employees.

Game Day: How AI can help sports betting companies win the customer loyalty championship

Online sports gambling is a booming business. But as upstarts break into the market to try and steal market share from more established players, it’s not the platform or user interface that’s going to determine who is the winner in this multi-billion dollar market. It’s the customer experience. Can AI help sports betting companies take home the biggest payout – loyalty?

How to successfully calculate project estimates for your clients

Regardless of how big or small, determining project estimates for costs, resources, and time needed is really hard. The worst part is, it’s hard to know exactly how a project will pan out. Consider all of the unexpected hiccups that often happen like team members falling sick and budgets get slashed. Project estimates can’t just be pulled from the top of your head. They're complex because, well, your projects are often intricate too.