This update to OneDesk was released on August 28, 2021, and added the following new features.

The virtual assistant vs employee discussion is now more important than ever for any entrepreneur or business owner. Both hires can carry out many of the same duties, such as basic administrative tasks, office management, personal assistant duties, and social media management. But how do you determine which is the better option for you? In this article, we’ll help you compare a virtual assistant vs an employee.

This article originally appeared on Inc. As a leader, hybrid and remote work are likely top of mind. But when leaders talk about hybrid and remote work, they often mince terms. There are many hybrid and remote work models—it’s important to get clear on what you’re actually talking about. Here are five of the most common hybrid and remote work models that leaders are contemplating.

Customer-centric marketers are laser-focused on the customer experience. This strategic approach challenges marketing teams to better understand customers so they can offer value at every interaction based on customer needs and interests. Teams who adhere to this approach often invest a lot of time and energy understanding the psyche of the customers who matter to them most.

Businesses looking to scale can run into numerous issues without a proper plan. Use this guide to monitor for productivity and scale your business efficiently!

How to minimize employee absenteeism for a happier, healthier, and more productive team.

Others may choose to see the manager or team leader job as a position of power, but it is a responsibility that requires you to manage your team while meeting the company's and team's expectations. Managing a team requires multi-tasking, where you have to deal with a different set of psychologies and motivate them to work together toward a common goal.

Whether you’re a freelancer, consultant, or small agency, chances are, the way you meet and collaborate with clients has changed a lot over the past year. And with remote, hybrid, and distributed work environments here to stay, Miro’s collaborative online whiteboard offers a more flexible, future-proof solution for getting things done seamlessly—in-person or across the globe.

At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.

Maintaining timesheets help companies keep track of employee work hours — whether you do it using spreadsheets or time tracking tools. While it’s crucial for employees who work on an hourly basis, using timesheets for salaried employees can be beneficial too. It helps you generate accurate payroll, track time-offs, manage projects, and optimize business processes. In this article, we’ll cover everything you need to know about timesheets for salaried employees.