Teams | Collaboration | Customer Service | Project Management

Latest News

Building a strong compliance culture: A blueprint for success

In today’s rapidly changing business environment, having a strong commitment to compliance is essential; it’s not something that can be overlooked. An organization’s activities must follow the field’s laws, moral standards, and best practices. This creates a culture of stability and trust. More oversight from regulators and adding environmental, social, and governance (ESG) factors mean that companies need to make compliance culture a key part of their strategy.

10 Ways Agency Experts Improve Project Profitability

Project profitability is crucial for agency growth and stability. Stronger profit margins mean leadership can invest more money into the business. And continue to scale at a sustainable rate. Even if you understand the importance of project profits, being tasked to find concrete ways to actually improve them can feel stressful. But no worries—we talked to agency experts to learn how they’ve boosted their project profits. Use their advice to help increase your own.

Call Center Management: Benefits and Strategies Explained

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.

10 Best Communication Tools (with Pros and Cons)

Your roles and responsibilities are clear when you are a team of two at work. Team communication is pretty effective too. All you need to do is poke your teammate with an elbow. “What’s up, pal?” Syncing up with a team gets far more complicated as the company grows. Group communication gets messy and hard to control—you chat on Facebook, Skype, and maybe sometimes on WhatsApp.

Exploring Unconventional Sources for Business Advance Loans

Unconventional sources for business advance loans refer to non-traditional or alternative financial channels providing capital to businesses. These sources stand apart from traditional banks and credit unions, offering unique lending options such as peer-to-peer platforms, invoice financing services, and crowdfunding. The evolution of these sources is reshaping how businesses approach funding, highlighting the importance of understanding and leveraging these alternatives.

Are your remote workers overemployed? Here are the red flags

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Project Management Timelines: Your Ultimate Guide

Don’t use simple to-do lists to manage complex projects. These basic lists leave lots of room for errors, like missed tasks and dependencies. Which lead to project delays, frantic resource shuffling, and frustrated teams and clients. Instead, use a project timeline that provides a clear, visual roadmap of all parts of the project. We’ll cover the ins and outs of different types of timelines. And how to build a realistic one that still lets you adapt to unforeseen challenges.

Why compliance in business is the key to long-term success

Compliance in business refers to the practice of adhering to laws, regulations, and internal policies that govern an organization. It is essential to make sure that companies run efficiently, morally, and lawfully. In addition to shielding businesses from legal problems, compliance fosters a happy workplace, which eventually aids in long-term success.

What is a Customer Portal and Why It's Essential for Your Business

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.