As a consultant, time tracking should be an essential part of how you do business. It’s the easiest way to ensure you get paid for the hours you put in. For an employer, this means you won’t underpay or overpay your consultants. And from a productivity standpoint, time tracking gives you insights into how long you spend on tasks and how to improve your time management skills.

Here’s how small business leaders can position their employees to thrive in a post-pandemic operational reality. The recent pandemic and associated economic fallout were especially challenging for small and medium-sized businesses (SMBs). The Washington Post estimates that more than 100,000 small businesses have permanently closed, and overall revenue plummeted by as much as 52 percent.

In the computer programming world, missing deadlines may seem fine sometimes. But if it happens frequently, you may lose some valuable clients easily. However, managing and encouraging teams to stay within deadlines can be quite challenging. This is true, especially when your developers are working remotely. In this article, we’ll guide you about what to do if your remote developers miss deadlines consistently.

The idea of a single view into the enterprise has existed for some time as a "holy grail" concept—not just for Customer Service teams, but for IT leaders, and managers looking for big-picture dashboards for better decision-making. The trouble with realizing this concept has historically been an unreasonable investment in time and treasure to tear-down and rebuild vast enterprise systems. Today's fast-paced mergers and acquisitions activities only compound the technical challenges.

When it comes to improving your business operations, there is no one-size-fits-all strategy. You have to look at the different processes involved in your business--from sales and marketing to product creation and delivery. Here, we’ve listed the strategies you can do at a minimum to improve your organization’s overall operational efficiency.

New features to help teams work better – with whomever and whenever

Here’s the next installment in our Mattermost Recipes series. The goal of these posts is to provide you with solutions to specific problems, as well as a discussion about the details of the solution and some tips about how to customize it to suit your needs perfectly. If there’s a Recipe you want us to cook up in the future, drop us a line on our forum.

Accounting plays an important role in the growth of a business. And if you don’t have an in-house accounting professional with the required skills, you can hire an offshore accounting service. Outsourcing accounting to an offshore company can give you accounting books without any mistakes and an expert opinion on your firm’s finances. But how do you choose reliable offshore accounting services?

Nearshoring, or the practice of moving your business to a nearby country, offers several benefits that can help boost your firm’s growth. However, you should determine if nearshoring is right for you before shifting your business operations. Fortunately, from Boeing to Whirlpool, there are many nearshoring examples to help guide companies who want to explore nearshoring.

You've heard them before. You might have even thought it yourself at one time. But be on the lookout for these 5 Customer Service fallacies ready to sink the unwary in 2021.