Interested in call center attendance management? Managing attendance is crucial as every call center needs a sufficient number of agents present for each shift. Only then can you keep clients satisfied and meet service level goals. These agents also need to be on-time because their tardiness can have a ripple effect on the entire call center’s operations. That’s why companies need an effective way to manage the attendance of call center agents.

Working in the office was a blessing. Traveling, and having water cooler conversations was fun for office-going people worldwide. And then the pandemic hit and forced everyone to work from home. After working in the office for years, can you even imagine running a business virtually without any concept of a physical office space? We’re going to talk exactly about that in this article, and more so, how to do it effectively! Running a virtual company is not a foreign concept.

Want to know how to increase accountability in the workplace? Missed deadlines, repetitive mistakes, and a lack of trust and engagement can be a sign of poor accountability. However, picking up on these signs isn’t the end of it. You need to work on them too. So how do you increase accountability in the workplace? In this article, we’ll cover what accountability is and why it’s important for your business.

Time Doctor is on FIRE! New Spring G2 Reports list Time Doctor as #1 in Employee Monitoring Software plus 11 new badges! Time Doctor is extremely excited to announce that we have been awarded the top spot in G2’s new Spring 2021 reports in the Employee Monitoring Software category. Time Doctor was chosen as the leader in this category above several competitors including Hubstaff and Activtrak.

OneDesk uses different naming conventions to refer to the things inside of OneDesk. There are a few main objects that OneDesk can contain: portfolios, folders, projects, and items. However, you can ONLY share projects and items, not portfolios and folders. Portfolios and folders create structure. Portfolios group projects while folders group items. Projects group folders and items together.

The first thing we need to establish is the fact that procrastination is thought to come from an emotional reaction to whatever it is you are avoiding. Researchers call this phenomenon “mood repair”, where we avoid the uncomfortable feelings associated with our work by spending time on mood-enhancing activities, like playing games or spending time on our phones.

Building an email notification system often starts with an “and when this happens, we’ll send an email.” Before you know it, you discover this is more complicated than you initially thought. It’s not your core competency, and you can’t afford to divert engineering time toward email notifications right now. You’re starting to look at a slimmed-down version of what you really want.

Workshops are serious business — they tackle meaty material and move at a brisk pace, so it’s key to keep your team dialed in and following along. That was challenging enough for in-person workshops. For remote workshops, it can feel herculean. But great news — here are some creative ideas, tips, and techniques for grabbing and keeping your team’s attention from afar. Contributing Writer at Miro John Cockrell covers topics for Miro on all things remote collaboration.

Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most important element they provide is opportunity and momentum for improvement. Things are now shifting more to the online space, particularly due to the past year, where many industries had to pivot from a primarily offline focus into unfamiliar territory online. In response, companies’ approach to customer service has become a quickly evolving landscape, and team members must stay adaptable.