Teams | Collaboration | Customer Service | Project Management

Customers want to be heard and brands must listen. It’s critical that leaders have a pulse on what customers are feeling – the good and the bad – and understand the pain points of a frustrating experience. However, businesses are unprepared to support customer well-being and emotions – only 22% of leaders say that customer sentiment is used to personalize the experience a customer receives.

If you need to visualize KPIs from a SQL database, then a live SQL dashboard is the perfect solution. Dale shows us how you can use Geckoboard to create a dashboard that displays database metrics, in minutes.

Atlas is the first teamwork directory to connect the dots across teams, the apps they use, and their work - wherever it happens. In this video, you’ll learn how Atlas works, and the problems it solves, so you can get started.

Invoice your client organizations based on the billable time logged to work -- directly from your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Our report shows that more than half of consumers feel companies could be doing a better job personalizing their experiences in store and online. They know companies have information about them and want it to be used to give them better options and solve problems. This ability to provide deep personalization benefits business as well – it builds trust, loyalty and lasting relationships. Zendesk CTO Adrian McDermott is joined by Sr. Director Teresa Haun and host Jay Baer to discuss the latest CX trends.

OpenAI has experienced hyper growth since the launch of ChatGPT. Learn how Slack and Salesforce have helped support that growth—driving a positive experience for their customers and enabling further innovation with the Slack Platform.

This episode features an interview with Sophie Hamersley, Manager of Internal Communications at HubSpot. With over a decade of experience under her belt, Sophie has held positions at fully integrated agencies such as RF|Binder and Image Unlimited Communications. Sophie joined HubSpot in 2018 as the Communications Manager of the Culture Team where she helped attract talent through storytelling.

Learn how Vivantio helps to scale your service operations.

In this video, we will discuss time management – an often overlooked business area crucial to the success of a 4-day work week. Time tracking, the team's knowledge of time management, and best practices of time management – we will cover all the aspects needed to switch to a four-day week. Tune in to learn how we track and manage our time efficiently at Scoro!

We value being human, curious, inclusive, and empowered. If you like the sound of that, we hope you’ll reach out to us to learn more.