Recently the Zendesk Community showcased our best practices on how to manage & maintain your agent workforce. This is part two in our series, hosted by Cat Hurley, Director of Customer Advocacy, where she covered how to empower your team to thrive, work through growing pains as they arise, and plan ahead to handle changes in a looming turbulent marketplace. We were also joined by Jared Loman from Kajabi, who shared his expertise & experiences on our focus topic!

If you're like most #entrepreneurs, you'll spend up to three hours a day filling out invoices just to get paid. Watch the full video to find out how this invoicing software can help you manage your workflow and get paid faster with less effort.

Welcome to the July edition of What’s New in Asana! This month, we have a special edition look at Goals. Asana Goals enable you to link your organization’s mission with day-to-day work in one shared space. With the addition of My goals, you can see how your work contributes to the organization's objectives and easily navigate between your organization’s mission, company goals, team goals, and the goals you own.

Zinus improved their ticket backlog 60x with Netomi - from 3,000 to less than 50! And the results just get 'bed-er'! Read more in our latest case study! https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf

Watch and find out how your Customer Service team can better connect with your customers and provide improved support.

The messages tab of your App Home provides a great way to interact with your users, but if configured incorrectly, you may have issues during the App Directory review process. Slack Developer Advocate Sandra Illi Villarreal walks through some of the things you’ll need to consider to help your review go smoothly

Need to build a form? Not sure where to start? We've got you covered with over 325 pre-made form templates. This is Day 6 of the forms for Jira Service Management 30 Days of Demos series.